May 9, 2012

Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee.

April 17, 2012

A study released by commerce provider Innotrac Corp. provided insights into how today’s e-tailers are faring in terms of online progression.

January 12, 2012

A mobile commerce study released by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

October 17, 2011

By Sven Hammar, CEO, Apica

May 13, 2011

Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results.

February 15, 2011

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

January 6, 2011

Coming out of a Macy's store a man introduced himself as the store manager and thanked us for shopping at Macy's. Driving back home my 7 year old daughter asked me: “Dad who is the store manager when you buy at home on your laptop?” Hmmm…never thought about that before.

January 3, 2011

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2010

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2008

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

October 30, 2005

Carteret, N.J., Pathmark...

October 30, 2005

Carteret, N.J., Pathmark...