Content about e-retailers

May 9, 2012
Top 20 e-retailers in customer satisfaction; Amazon on top

Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee.

April 17, 2012
Study: E-retailers provide insights into multichannel visibility

A study released by commerce provider Innotrac Corp. provided insights into how today’s e-tailers are faring in terms of online progression.

January 12, 2012
ForeSee: Apple, Amazon dominate mobile satisfaction

A mobile commerce study released by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

October 17, 2011
Reducing the Risk of Website Failure

By Sven Hammar, CEO, Apica

May 13, 2011
Amazon.com tops in online customer satisfaction

Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results.

February 15, 2011
Poll shows e-commerce customer satisfaction stalls

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

January 6, 2011
Who is my eStore manager?

Coming out of a Macy's store a man introduced himself as the store manager and thanked us for shopping at Macy's. Driving back home my 7 year old daughter asked me: “Dad who is the store manager when you buy at home on your laptop?” Hmmm…never thought about that before.

January 3, 2011
Holiday 2010: Online Winners in Customer Satisfaction

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2010
ForeSee details customer satisfaction with online retailers

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 29, 2008
Survey: Netflix, Amazon Tops in Customer Satisfaction

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

October 30, 2005
Pathmark Launches Web Shopping

Carteret, N.J., Pathmark...

October 30, 2005
Pathmark Launches Web Shopping

Carteret, N.J., Pathmark...

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