July 28, 2015

Social media and search engines are two of the most popular online destinations, but are heading in different directions when it comes to customer satisfaction.

July 8, 2015

Even though customers are able to view and purchase items online, more than 90% of consumers are still more inclined to buy at a physical location.

June 30, 2015

While the days of glamorous expatriate writers tramping across Europe are long gone, retailers are increasingly trying to recreate the atmosphere of seamless access to whatever your heart desires, via mobile devices and apps.

June 30, 2015

Here are five simple ways that chain stores can take advantage of mobile devices like tablets to enhance and differentiate the in-store experience and drive sales:

April 30, 2015

Smart retailers are using technology and collaboration to make their stores match the needs of the modern customer.

April 30, 2015

2015 is seeing enormous growth in the number of product SKUs listed online, and e-commerce and content managers will be tasked with the rapid onboarding of those SKUs. However, adding SKUs alone won’t be enough; they also need to have the right assortment and the right price and deliver a better shopper experience.

April 29, 2015

Self-service kiosks got a nod from the Millennial generation, as a new survey released by location-based mobile platform Retale showed that 20% of Millennial shoppers don’t like interacting with cashiers at checkout.

March 31, 2015

If there was ever any doubt of mobile’s essential role to retail success, the most recent holiday shopping season should put that to bed. Last year, more than 40% of all Cyber Monday sales came from mobile devices. In fact, Amazon stated that almost 60% of its customers shopped via mobile during the 2014 holiday season, with total U.S. sales from its app doubling from 2013.

January 29, 2015

Top of mind for retailers wanting to better engage with shoppers in their brick-and-mortar locations this season are in-location technologies (e.g. beacons) and the personalization tactics they make possible.

January 26, 2015

Here are three important ways mobile has become an indispensable part of the everyday retail IT landscape.

January 14, 2015

Two technology trends stood out above all others at this week’s NRF annual “Big Show” convention in New York. First, retailers are becoming aware that omnichannel inventory transparency is the back-end platform supporting the front-end seamless customer experience they have been building the past few years.

January 12, 2015

GameStop announced that it will be an early adopter of the Microsoft Azure cloud platform, becoming one of the first retailers to use Azure to stream video game and promotional content direct to customer and store associate mobile devices.

January 8, 2015

This is the age of the empowered consumer. Energized by the rapidly accelerating global growth of mobile devices, shoppers now have immediate access to data on products, prices and competitive services.

December 9, 2014

The holiday season is a time of family, food, and frenzied shopping. Consumers are bombarded by messages, promotions, discounts, and offers, and retailers have to be smart about how they reach out to their customers. 

December 8, 2014
So the retail industry made it through another five-day Thanksgiving weekend, stretching from Thanksgiving Day through Cyber Monday. As the dust begins to settle and the pundits make their pronouncements, let’s look at a few technology lessons retailers can learn from this year’s kickoff to the all-important holiday sales season.   Little Mobile is All Grown Up
December 3, 2014

While some retailers worry about mobile “showrooming” damaging in-store sales, Wal-Mart Stores Inc. welcomes brick-and-mortar shoppers with mobile devices.

December 3, 2014

More than half (58%) of shoppers who use mobile devices say they prefer to look up information on their devices while shopping, rather than talk to store employees – especially among men and shoppers aged 25-44 - according to a new by the Consumer Electronics Association (CEA).

December 1, 2014

Just more one-third of all Black Friday online revenue came from shoppers on mobile devices, up 48 percent from 2013. 

November 26, 2014

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.

November 25, 2014

For children on a long journey, the typical refrain is, “Are we there yet?” However, for retail IT practitioners and executives, the challenge is not in waiting to get “there,” but figuring out what “there” even is. The question for the IT journey on which retailers are now traveling can be more appropriately phrased as, “Where are we going?”

November 17, 2014

Smart retailers are transforming the shopping experience to meet shifting consumer behavior, providing real-time inventory visibility and rich, reliable content over responsive websites. 

November 14, 2014

More shoppers will be leveraging their mobile phones for holiday purchasing than ever before.

November 13, 2014

Mobile devices are playing an increasingly important role in the world of retail – and it's not just mobile shopping.

November 11, 2014

Samsung Electronics and SAP SE are partnering to deliver enterprise mobility solutions for a number of industries, including an integrated payments solution.