October 15, 2014

HSN Inc. is partnering with television services provider TiVo to launch Shop By Remote, HSN's interactive shopping experience.

November 19, 2013

Verizon Wireless unveiled its Verizon Destination Store format, at Mall of America, Bloomington, Minn. The new concept is designed to help customers discover all that wireless technology can do for their mobile lifestyles.

October 21, 2013

Big Lots has named Andrew Stein as senior VP, chief customer officer.

August 5, 2013

Verizon Wireless has partnered with All-Rite Construction Company to launch the flagship store of its new Viva Movil premium retail banner aimed at Latino customers.

August 24, 2010

The percentage of consumers being funneled to call centers located in a foreign country declined...

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...

April 30, 2007

Like so many supermarket chains that are operating on thin margins while trying to stand...

January 31, 2007

New Year’s resolutions. They seem simple in December, but by February, we’re struggling to uphold...