August 16, 2013

Consumer confidence unexpectedly dropped in August from a six-year high as Americans faced rising interest rates, according to the University of Michigan/Thomson Reuters preliminary index of consumer sentiment.

October 28, 2011

A report released Friday by Thomson Reuters and the University of Michigan found that consumer confidence in the United States rose unexpectedly in October, a signal that an economic recovery process may still be intact.

February 15, 2011

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

December 29, 2008

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

October 16, 2008

Reuters and the University of Michigan on Friday released the preliminary results of their survey...

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...