7-Eleven implements mobile solution from On The Spot Systems
Boston — On The Spot Systems, a mobile systems provider, announced that 7-Eleven is using its Survey on the Spot mobile survey platform to capture feedback from managers in the field. 7-Eleven recognized the critical importance of gaining timely and accurate market-level data in order to make better business decisions and began using the mobile survey system in March, according to On The Spot Systems.
”Using mobile technology to quickly and easily enable our field teams to provide real-time feedback is a terrific asset for our organization,” said Steve Holland, 7-Eleven’s chief technology officer. “Our previous paper-based system was time-consuming, and inefficient. We were not receiving nearly as much valuable feedback as we have since we began using Survey On The Spot.”
With the solution, 7-Eleven can create and administer the surveys and send them to their field managers’ smartphones through a link delivered via email or text message. The survey system allows the field managers to complete store visitation checklists and assess merchandising performance and other market-level data collection needs while they are away from their office.
"Understanding market level conditions in real-time results in better decision making," said Scott McCombs, VP of merchandising operations for 7-Eleven. “Survey On The Spot provides reliable and timely data in automated reporting so that we can see how we are doing with each question. We are able to take the data and respond more effectively to market changes.”
By implementing Survey On The Spot, 7-Eleven is able to eliminate the need for secondary data entry commonly needed for paper-based surveys. Mobile access makes data collection more convenient than using a laptop, and field personnel can gain insights on the performance of their units across multiple locations on the same day. Field managers also can submit a photo in the survey for clear validation of performance issues. The use of location specific Quick Response (QR) codes can also be implemented to manage compliance and validate location details.
GameStop holiday sales nearly flat
Grapevine, Texas — GameStop Corp. on Monday reported nearly flat sales for the nine-week holiday period that ended on Dec. 31. Total sales were $3.02 million, or about the same as last year. Same-store sales slipped 0.3%.
The company backed its fourth-quarter and full-year earnings guidance.
Video game software sales were up nearly 10% to $1.47 billion, but sales of game consoles and other hardware fell.
Paul Raines, CEO, commented, "During the holiday, our solid sales performance of new high-def console software was offset by weak Wii software sales and hardware sales due to the lack of new hardware offerings versus the 2010 period. We were pleased with the performance of our buy-sell-trade business, digital offerings and mobile initiatives. GameStop also retired the remainder of its long-term debt establishing a debt-free balance sheet as we go into 2012."
Sephora deploys Agilysis and RedIron mobile POS solution
Cleveland — Agilysys announced that beauty retailer Sephora Americas has successfully deployed NextPosition by Agilysys and RedIron’s 2Mobile software to enhance customer service in a large number of its U.S.-based stores.
"We wanted a solution that seamlessly integrates and extends our SAP POS system via a mobile POS customer-engagement experience," said Shah Nagree, VP retail store systems, of Sephora. "Agilysys and RedIron have proven to be great technology partners with comprehensive experience in implementing a complete, easy-to-use and well-designed mobile point-of-sale solution. The feedback from our clients and cast members has been overwhelmingly positive."
Sephora is running RedIron’s SAP POS web services 2Mobile middleware and Agilysys’ NextPosition intuitive interface on Apple iPod touch devices, launching this mobile solution in mid-September at its newly opened headquarter store in New York City’s Meatpacking District. The solution provides comprehensive mobile customer service with point-of-sale and returns.
Agilysys served as the overall systems integrator and project manager, providing software development and testing, hardware sourcing, staging, integration and depot maintenance services. The solution includes the ability to utilize remote cash drawers and Zebra wireless receipt printers.
RedIron’s 2Mobile software provided the web services framework for the integration of the traditional POS business functions and tenders such that any transaction or experience at a traditional POS device could be driven off a mobile device using NextPosition by Agilysys mobile software. RedIron performed software development, testing, integration and coordination with Agilysys and Sephora during the project.