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ACI Worldwide to deliver new European card payments platform to Auchan Group

BY Marianne Wilson

Naples, Fla. — ACI Worldwide, a leading global provider of electronic payment and banking solutions, announced that Auchan Group, one of the world’s largest food retailers, has selected the company to deliver its new SEPA-compliant European card payments platform, the first of its kind in Europe.

Auchan Group, the world’s eleventh largest food retailer, selected ACI’s Postilion, as the foundation of this new centralized card payments platform to manage all electronic transactions, through all channels (in-store, online and mobile) across Europe. The platform supports the new European standard EPAS protocol, which addresses the region’s numerous local standards and increasing regulations that have previously stymied growth for retailers.

"Based on our successful pilot testing in France and Portugal, we knew that a centralized European card payments platform would soon become not only a reality, but a necessity. This new platform, which complies with SEPA standards, is a continuation of our corporate electronic payments strategy for safer, more open and more accessible European centralized acquiring,” said Arnaud Crouzet, head of group global payments Development, Auchan Group. "Working with ACI, an international company that fully understands and promotes European standards, will allow us to grow and innovate as we build on this broad initiative."

The platform will be jointly operated by ACI and OneyBanque Accord, the banking subsidiary of Auchan Group. It will run in ACI’s secure and fully compliant data center, which hosts banking and payment solutions for more than 4,000 financial institutions, retailers, and billers.

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Neustar releases brand insight solution

BY Dan Berthiaume

Sterling, Va. – Neustar Inc, a provider of real-time information services and analytics, is releasing AK Media Insights Pro, a service that gives brands and agencies the ability to model and analyze their own media and audience data to uncover campaign insights that go beyond standard reports and dashboards. A new addition to Neustar’s Media Intelligence suite, the offering enables marketers to build and experiment with custom marketing attribution models that help them understand and maximize their media and audience mix, answer complex media questions, and improve campaign performance.

The offering is designed, built and delivered according to privacy by design principles, ensuring clients’ data privacy and security. It allows agencies and brands to use fine grain data to develop “what if” scenarios and test potential marketing mix strategies and opportunities for optimization, have access to de-duplicated first, second and third party data and digital campaign activity to understand the characteristics and attributes of customers and prospects as they move through the sales funnel, create custom data aggregations, and understand the impact of brand exposure on customers.

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Asurion launches customer service solution

BY Dan Berthiaume

Nashville, Tenn. – Asurion Retail Solutions has rolled out Solution Hub, an online platform providing consumers transparency and control of the post-purchase service experience. Solution Hub, customizable to reflect retail brands, offers consumers an end-to-end solution for filing claims, scheduling in-home repairs, and choosing the best fulfillment option for certain product categories.

In the market with two of U.S. retailers, Solution Hub delivers services such as real-time scheduling for home repairs from a network of more than 29,000 screened and certified providers, real-time visibility o claim status, choice of replacement devices/reimbursement for products beyond repair in select categories, and single-site access to all Solution Hub services.

Asurion Retail Solutions covers electronics and appliances, including laptops, e-readers, televisions, home theaters, printers, gaming systems, cameras and more. Consumers are protected against drops; spills; cracked screens; damage from dust, heat or humidity; mechanical and electrical failures, and more.

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