OPERATIONS

Albertsons removing self-checkout from stores

BY Staff Writer

Boise, Idaho — Albertsons LLC said Friday it is eliminating the self-checkout lanes in all 217 stores, beginning this month.

According to the supermarket retailer, the self-checkout option precludes Albertsons from providing the desired level of customer service.

In place of self-checkout, which it introduced in its stores about 10 years ago, Albertsons said it is considering a modified express lane concept.

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P.Lab says:
Mar-25-2013 05:33 pm

In place of self-checkout,
In place of self-checkout, which it introduced in its stores about 10 years ago, Albertsons said it is considering a modified express lane concept Herbal Incense

P.Lab says:
Mar-25-2013 05:33 pm

In place of self-checkout, which it introduced in its stores about 10 years ago, Albertsons said it is considering a modified express lane concept Herbal Incense

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OPERATIONS

Walgreens broadens social media presence

BY Staff Writer

Deerfield, Ill. — Walgreens said Friday it has surpassed 1 million fans on Facebook, and has also integrated its network of more than 7,700 drug stores through mobile platforms on Facebook Places and Foursquare.

Walgreens said it has become the chain drugstore retailer with the largest following on Foursquare, while developing a growing presence on other social communities, including Twitter and YouTube.

“We’ve embraced social media, and the consumer engagement we’ve generated shows the value of these tools for our customers and the many ways they interact with Walgreens,” said Sona Chawla, Walgreens president of e-commerce. Through these social media tools, we’re able to extend valuable offers and effectively interact with our followers through a number of different online and mobile vehicles.”

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No more self-checkout for Albertsons

BY CSA STAFF

BOISE, Idaho — Albertsons is pulling the plug on its self-checkout units, which will be replaced by standard "H" lanes or express lanes, the grocer has confirmed.

The 217-store grocer has self-checkout units installed in roughly 100 of its stores. Those units will be removed by the end of the summer.

According to the grocer, the self-checkout units prevent it from providing the level of customer service it wants to offer its shoppers.

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