OPERATIONS

Alliance Data signs long-term renewal agreement with The RoomPlace

BY Staff Writer

Dallas — Alliance Data Systems Corporation announced it has signed a long-term renewal agreement to continue providing private label credit card services for The RoomPlace.

Under terms of the agreement, Alliance Data will continue providing The RoomPlace with private label credit card services, including account acquisition and activation; receivables funding; card authorization; private label credit card issuance; statement generation; remittance processing; customer service functions; and marketing services.

In addition, Alliance Data will provide additional RoomPlace Credit Card account-holder benefits, such as flexible financing options designed to support repeat purchases and customer satisfaction, as well as advance notification of sales and promotions.

"We have a powerful team here at The RoomPlace and we have made significant improvements in marketing, merchandising and operations. We are pleased to be supported by Alliance Data whose private label credit program continues to be a key driver of sales and customer loyalty for The RoomPlace," said Steve Giordano, CEO of The RoomPlace, Chicago, which operates 22 locations in Illinois and Indiana.

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Pet Supplies “Plus” names president and CEO

BY Staff Writer

Farmington Hills, Mich. — Pet specialty retailer Pet Supplies “Plus” announced Wednesday that it has promoted Dave Bolen to president and CEO, effective immediately.

Bolen joined the company on May 2 as president, arriving from Petco where he was executive VP and chief merchandising officer.

Prior to Petco, Bolen was executive VP merchandising, marketing and supply chain for Jo-Ann Stores.

Harvey Solway has been promoted from CEO to Executive Chairman.

Pet Supplies “Plus” is the third-largest pet specialty retailer in the United States with 243 stores in 22 eastern states. The company was acquired by Irving Place Capital in 2010.

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Study: In-store technology critical for growth, helping customer relationships

BY Marianne Wilson

Palo Alto, Calif. — Seventy percent of retailers are empowering their employees with technology-enabled touch points to help their businesses to differentiate and evolve, according to a recent RSR Research report cosponsored by HP.

The study finds that by arming their associates with a range of technologies that provide relevant and timely information — such as digital signage, self-service kiosks, mobile devices and advanced point-of-sale systems — retailers can increase productivity and boost multichannel selling opportunities.

Other key findings in the survey of nearly 100 retail executives from around the world include:

  • Retailers see valuable support in self-service kiosks (43% ) and cross-channel customer and inventory synchronization technologies through real-time updates (70%).
  • Seventy-eight percent of retailers listed their modern POS systems as an important factor in the customer experience. Offering in-store rewards or coupons also is seen as critical (75%).
  • Fifty-seven percent of retailers believe delivering information to store-owned phones, tablets and PDAs has a lot of potential value. By contrast, in 2010, only 21% perceived these solutions as valuable.

“Customers have raised the bar, and successful retailers realize that the traditional means of educating employees and interacting with customers is no longer enough,” said Ray Carlin, VP Retail Solutions Global Business Unit, HP. “We provide a flexible store platform to help retailers deliver multichannel selling opportunities and a more engaging shopping experience.”

The research report is available for download here.

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