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DESIGN/CONSTRUCTION

Apple opening three new stores in March

BY Marianne Wilson

Apple will be busy on March 25.

The company will open three new stores on that day, including a flagship at Brickell City Center, a new mixed-use development in downtown Miami. It will be Apple’s fifth location in the Miami area.

The new Miami store will have 13-foot floor-to-ceiling windows, and a forum space with an oversized video display, according to TechCrunch.

On March 25, Apple will also open a store in Cologne, Germany, and one in Nanjing, China.

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TECHNOLOGY

RetailNext: Stores not dead but do need to be reinvented

BY Marianne Wilson

Despite the growth of online shopping, brick and mortar stores are still critical to retail success.

“Retail stores are not dead,” said Shelley E. Kohan, VP of retail consulting at RetailNext Inc. “The retailers who continue to embrace change in their business models will be well positioned for today and in the future."

With digital shopping behaviors firmly established and store sales continuing to decline according to the company’s latest Retail Performance Pulse report, many brands in the United States are crippled with too many stores and too much space, according to Kohan. Consequently, “it's critical for stores to be reinvented in order to blend seamlessly with a brand's established digital touchpoints,” she explained.

Kohan cited the case of formerly online-only brands such as Amazon, Warby Parker, Bonobos and Rent the Runway that have opened brick-and-mortar stores in the last two years, resulting in profitability and low-cost customer acquisition.

"This is not a case of 'build it and they will come.' Instead of opening stores in areas where traffic needs to be driven, brands should invest in building out attractive stores in areas that already have high traffic,” Kohan advised. “Use the traffic-driving budget instead to deliver an exceptional in-store shopping experience and market toward shopper retention and loyalty.”

Also, the same actions toward addressing shopping trip abandonment online need to be applied in-store through customer service to eliminate friction points for the customer and achieve higher conversion rates.

“While each shopping touchpoint, digital or physical, has its inherent advantages, none will ever be able to do it all alone,” Kohan said. “The reinvention of stores to integrate with online platforms is essential to a brand's future success."

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MOBILITY

Arts and crafts retailer uses Wi-Fi to target in-store shoppers

BY CSA STAFF

Jo-Ann Fabric and Craft Stores thinks it has found a way to make each mobile shopper’s store visit unique.

The crafting retailer is targeting mobile shoppers that “opt-in” to use its new in-store Wi-Fi network with unique coupons, according to Ad Age.

The report said that Jo-Ann Stores is combining the Wi-Fi connections and shoppers’ Wi-Fi registration data. As a result, the retailer can monitor shopper behavior, create digital identities that link shoppers' physical in-store visits to other data, and deliver real-time communications and pro-motions during future visits.

The chain recently enabled Wi-Fi in all of its 850 stores across the U.S,. Ad Age reported.

To read more, click here.

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