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ARTS releases compliance audit specification

BY Dan Berthiaume

Washington, D.C. – The Association for Retail Technology Standards (ARTS), the standards and technology division of the National Retail Federation (NRF), has released the Compliance Audit Interchange. The CAI is a specification that allows organizations to share compliance audit results securely with other companies who source from the same supplier location.

Included in the standard is a set of defined XML standard messages to enable brands and retailers to track and to communicate with their manufacturers and other supply chain intermediates about compliance with human rights, environmental and supply chain security issues. It also defines the means where brands, retailers and audit companies can confidentially and securely exchange audit information with other companies and external databases. Technical reports offering in-depth discussions of the compliance audit landscape and the need for standards, as well as a design specification for the registry itself, are also included.

ARTS and FFC were supported in this project by retailers, brands, suppliers and multi-stakeholder organizations, such as Nike, Adidas, El Corte Inglés, Cisco, Enablon, Intertek, SIM Supply Chain Information Management, the Fair Labor Association, SEDEX, BSCI, GS1, GSCP and SIF.

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EConsumerServices signs JoTo PR as public relations agency

BY Dan Berthiaume

Melville, N.Y. – EconsumerServices, an online mediator between unsatisfied customers and e-commerce retailers, has signed JoTo PR as its public relations agency. JoTo PR will assist EConsumerServices in reaching its mass market of online consumers and making industry opinion leaders and government officials aware of the issue of fraud-related chargebacks.

EConsumerServices starts the resolution and refund process immediately upon receiving a claim of an unsatisfactory purchase from a consumer, which leads to the refund being given within 24 hours of filing.

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Facebook tests ‘buy’ button to help companies drive sales

BY Dan Berthiaume

Menlo Park, Calif. – Facebook is testing a new “buy” button designed to help businesses drive sales through Facebook in News Feed and on Pages. With this feature, people on desktop or mobile can click the “Buy” call-to-action button on ads and page posts to purchase a product directly from a business, without leaving Facebook.

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Facebook said in a brief post on its website that the buy button was designed with privacy in mind and that it has taken steps to help make the payment experience safe and secure. None of the credit or debit card information people share with Facebook when completing a transaction will be shared with other advertisers, and people can select whether or not they’d like to save payment information for future purchases. The current test is limited to a few small and medium-sized businesses in the U.S.

If Facebook can overcome consumer privacy concerns, the buy button could be a huge boost in its viability as a direct e-commerce platform. Many retailers do offer direct purchase capability from their Facebook pages, but a buy button embedded in ads and posts will make the purchase process much easier and more top-of-mind for consumers.

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