OPERATIONS

Barneys to close store in NorthPark Center, Dallas

BY Staff Writer

New York — Barneys New York will close its 88,000-sq.-ft. store in NorthPark Center, Dallas. It will remain open until April 2013.

"After careful consideration, Barneys New York has exercised its contractual right to terminate the lease for its Dallas location prior to its expiration," said a spokeswoman.

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OPERATIONS

Survey: Consumers link unclean restrooms with poor management

BY Staff Writer

New York — Some businesses are coming up short with their restroom facilities, according to a survey by Bradley Corp., a manufacturer of commercial plumbing fixtures. Fifty-one percent of survey respondents reported having had a particularly unpleasant experience in a public restroom due to the condition of the facilities.

For businesses, an unclean restroom is troublesome as survey respondents equated it with poor management. Sixty-two percent think that businesses that have unclean restrooms suffer from poor management overall and nearly one-third (31%) said they would never frequent the business again.

Most respondents cited a bad smell as the No. 1 cause. Toilets that were clogged or not flushed, and bathrooms that looked old, dirty or unkempt followed as the second and third most common problems.

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Apr-10-2013 07:03 pm

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Feb-27-2013 10:22 pm

In these these when we talk so much about customer attention it seems unreal to read about these things. Some business owners don't even know the basics apparently. They don't know they have to keep a restroom and bathroom etiquette, these details matter too for their customers.

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Feb-27-2013 10:22 pm

In these these when we talk so much about customer attention it seems unreal to read about these things. Some business owners don't even know the basics apparently. They don't know they have to keep a restroom and bathroom etiquette, these details matter too for their customers.

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OPERATIONS

Sears’ holiday plans include enhanced layaway services, mobile POS

BY Marianne Wilson

Hoffman Estates, Ill. — Kmart and Sears are gearing up for the holiday shopping season with the elimination of layaway service fees, a new layaway home delivery service and an enhanced in-store mobile experience.

Sears stores throughout the country are rolling out mobile point-of-sale devices to allow for shorter lines and greater convenience. The receipt can be emailed to them, printed or both. In addition, 500 Sears and Kmart stores recently armed associates with tablet devices that have a special shopping application for checking available inventory, accessing product information and videos, and selling merchandise available in stores or the company’s websites right from the selling floor.

Kmart has eliminated layaway service fees until Nov. 17, and Sears has eliminated layaway service fees from Sept. 29 to Oct. 29, and Nov. 2 to Dec. 3. Customers can also shop at the chains’ respective websites and place items on layaway. Layaway items can be picked up at the closest Kmart or Sears store – or, for the first time ever – starting Nov. 7, they can opt to have the items shipped to their home.

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Feb-07-2013 04:00 am

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