REAL ESTATE

Barney’s plans new Manhattan flagship in 2017

BY Dan Berthiaume

New York – Barney’s New York plans to open a flagship in the Chelsea neighborhood of Manhattan in 2017. The downtown store will consist of five floors totaling close to 57,000 sq. ft. and be located on the site of a former Barney’s flagship on Seventh Avenue that was open from 1923-1998.

The new Barneys will have 200 ft. of frontage running along the majority of the Seventh Avenue block and wrapping the corner of 16th Street. The interior will maintain an aesthetic consistent with the recent renovations of the Madison Avenue store, which emphasize a modern, open, gallery–like feel. The Barneys New York downtown store will carry men’s and women’s designer clothing, shoes, and accessories, and will feature a Foundation level for cosmetics, skincare, and fragrances. Preliminary plans also include a Freds restaurant on the uppermost retail floor.

"Today’s announcement represents the realization of our long-standing goal of returning to downtown with a substantial location," said Barneys New York CEO Mark Lee. "The opportunity to revitalize our presence with a state-of-the-art store on the same street where the company served customers for 75 years only enhances that plan. We believe the robust and growing downtown market is under penetrated in terms of a larger specialty retailer, and we look forward to serving these customers again with what we anticipate will be one of our most important stores."

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REAL ESTATE

Cabela’s to open in Fort Mill, S.C.; plans 20 new stores in two years

BY Dan Berthiaume

Sidney, Neb. – Cabela’s plans to open a new store in Fort Mill, S.C., a suburb of Charlotte, N.C. Construction on the 97,500-sq.-ft. store is scheduled to begin in 2014 and Cabela’s anticipates a spring 2015 opening.

It will be Cabela’s second store in South Carolina, joining the Greenville location scheduled to open in spring 2014. The company also recently announced plans to open a store in Garner, N.C., in 2015. Currently, Cabela’s operates 50 stores across North America with plans to open an additional 20 during the next two years.

“The overwhelmingly positive response to our recent Greenville and Garner announcements, coupled with the passion North and South Carolinians have for outdoor recreation, encouraged us to open a store in Fort Mill,” said Tommy Millner, Cabela’s CEO. “We are thrilled to get to work on the project and look forward to opening the doors.”

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MARKETING/SOCIAL MEDIA

Report: LLBean.com tops November e-retail customer service ranking

BY Dan Berthiaume

New York – LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.
Five retailers maintained their spots in the top 10: LLBean.com, RalphLauren.com, JCrew.com, Shopbop.com and Net-A-Porter.com. Meanwhile, SierraTradingPost.com, Zappos.com, ToryBurch.com, BrooksBrothers.com and SaksFifthAvenue.com improved to join the top 10.

“LLBean.com is always a strong performer in our evaluations, but they are particularly impressive around the holidays,” said Kevon Hills, StellaService director of research. “Their well-trained seasonal employees are among the best in retail.”

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