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Belk takes Oracle’s Innovation Award

BY Marianne Wilson

Chicago – Belk, the nation’s largest family owned and operated department store company, was honored as Innovator of the Year at the 2013 Oracle Retail Excellence Awards. The award recipients were announced at Oracle’s annual Oracle Retail CrossTalk customer event, held June 25 to 27 in Chicago.

Other Oracle award winners included the British department store company John Lewis plc for Outstanding Customer Experience, and Deckers Outdoor, the footwear company, for Outstanding Business Performance.

In addition, Amy Wooden, EVP of planning and allocation for Belk, was named Retail Executive of the Year. Diane Randolph, CIO of Reitmans, Canada’s largest women’s apparel retailer, was honored as CIO of the Year.

The annual awards are designed to recognize Oracle retail customers’ use of technology to achieve goals in business performance, innovation and customer experience.
 Retailers are nominated by peers, with finalists and winners chosen by a selection committee comprised of partners and industry experts.

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Supply chain firm adds tech talent

BY CSA STAFF

Janet Carter Smith was named SVP of market develop at Park City Group, a supply chain management company focused on technology solutions to enhance in-stock.

In her new role at Park City Group, Carter Smith will be responsible for developing business solutions, consulting and expanding efforts in market development.

"Janet is an industry-recognized senior leader with a proven track record of driving commercial success in the consumer packaged goods industry," said Park City chairman and CEO Randall Fields. "She is uniquely talented at identifying, managing and providing organizational leadership to develop enterprise wide initiatives and strategies. Her extensive industry experience will help expand Park City Group’s market development and expand into new channels."

Carter Smith spent more than 17 years at GlaxoSmithKline Consumer Healthcare, most recently serving as vp corporate development. In that role, she directed customer development across all classes of trade and led all aspects of industry and trade relations including association management, external communications and conference planning and execution. She was also the commercial lead and expert for cross sector collaborations and enterprise wide initiatives with GSK Pharmaceutical, Vaccines and Consumer Healthcare businesses.

"One of the biggest challenges our industry faces today is we live in a consumer-driven marketplace where the speed of change and the ability to respond to the shopper’s expectations is paramount," Carter Smith said. "The strength of the industry rests in our ability to adapt to meet the increasing and changing needs of our consumers. Park City Group is providing leadership and solutions enabling greater collaboration and more informed decision making between retailers and suppliers, resulting in increased sales and profitability for both."

 

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Facebook’s e-commerce experiment

BY CSA STAFF

CHICAGO — Social media powerhouse Facebook is trying go beyond baby photos and cat memes by further integrating commerce into its current platform.

While many large and small retailers already use Facebook’s platform to market their wares and enhance their brand awareness, no one has set up shop on the site until now.

As part of the shopping experiment, Facebook is playing host to Accessory Mercado, an online retailer that, since May, has been holding flash sales of its necklaces, earrings, bracelets, scarves and watches exclusively on the social media site.

Every Wednesday starting at 8 p.m. CST, Accessory Mercado begins a flash sale by posting photos on Facebook of 20 to 30 of its products. Unlike other flash sales, however, Accessory Mercado’s sales do not follow an auction model — that is, prices are set and final, and listed next to each photo. Shoppers then have to vie against one another to see who types "sold" in the comments section first. Accessory Mercado e-mails each shopper who was first to lay claim to the item with an invoice and mails the item within 48 hours of receiving payment.

Each flash sale lasts no more than 16 hours.

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