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Big Tall Direct partners with TrustPilot for online satisfaction reviews

BY Katherine Boccaccio

Dallas –Online menswear retailer Big Tall Direct said Friday it has partnered with TrustPilot to measure customer satisfaction.

"By integrating TrustPilot with our existing systems, our potential consumers benefit from the shopping experience of our established consumers", said Rob Schlein, president, Big Tall Direct.

The TrustPilot badge displays on the opening and closing pages of a customer transaction. A customer may read reviews from other customers to build confidence in their shopping decision. After a purchase is made, TrustPilot automatically dispatches an email about 10 days later to coincide with the delivery of product and asks for a consumer opinion. That opinion allows for a satisfaction rating of 1 to 5 stars, and allows for comments.

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TRU Q3 sales down ahead of holiday shopping season

BY CSA STAFF

WAYNE, N.J. — Toys“R”Us’ focus on the upcoming holiday shopping season was reflected in its third quarter results, which included a sales decrease. The company reported that net sales for the quarter were$2.7 billion, compared to $2.72 billion in the prior year. The company said it saw continued strength in learning and core toys, while the video game category remains a challenge.

Comparable store net sales decreased by 2.2% in the domestic segment and 3.9% in the international segment.

Operating loss was $75 million, compared with $62 million in the prior year. Adjusted EBITDA was $36 million, compared with $49 million in the prior year.

Jerry Storch, chairman and CEO of Toys“R”Us Inc., stated, “During the third quarter, we prepared for the upcoming holiday season and took some important steps to position the company for long-term growth.”

Storch also acknowledged the company’s growing presence internationally.

“Recently, we acquired the majority stake in our operations in China and Southeast Asia, presenting what we believe will be a significant opportunity for the company. And, just two weeks ago, we opened our first store in Poland. International growth in new and emerging markets remains a key part of our overall business strategy," said Storch.

However, the CEO was sure to point out the company’s efforts in the United States.

“At the same time, among our most important strategic priorities in the United States is creating new ways for customers to shop seamlessly between our online and bricks and mortar businesses, wherever, whenever, and however they choose. Important to increasing the depth of our omnichannel services, was the recent opening of our state-of-the-art ecommerce fulfillment center in Nevada, which provides increased capacity to meet the needs of our customers who shop online” concluded Storch.

Whereas the third quarter was about preparing for the holiday season, the fourth quarter will encompass the bulk of the shopping season, making it a make-or-break quarter for Toys"R"Us.

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Head of Energizer household products division to retire

BY CSA STAFF

ST. LOUIS — Joe McClanathan, president and CEO of the Energizer household products division, will retire in the first half of 2012, Energizer Holdings announced Friday. He will be succeeded by Alan Hoskins, VP Asia-Pacific, Africa and Middle East.

"We appreciate Joe McClanathan’s many contributions to Energizer," Energizer Holdings president and CEO Ward Klein said. "During the past 37 years, Joe has played an integral role in growing the household products division and in making Energizer the number one battery and flashlight company in the world. Over that time, he led major improvements in our household products division sales, marketing, technology and operations. Furthermore, Joe has played a key role at the corporate level in assisting the successful integration of our personal care acquisitions into our international household products division structure. Finally, Joe’s leadership has been an exemplary model of the team-based culture Energizer has become. We are grateful for Joe’s leadership and effectiveness and wish him the very best."

Previously, Hoskins held numerous leadership positions at Energizer, including serving as VP North America household products division; VP sales and chief customer officer; and VP customer business development.

Hoskins earned a B.S. in business administration and marketing from Western New England College, a Masters of Business Administration from Webster University and completed the Senior Executive Program at Columbia University.

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