OPERATIONS

Bill Clinton delivers keynote at NRF show

BY Marianne Wilson

New York City — Former president Bill Clinton delivered a keynote address entitled “Embracing Our Common Humanity” to an overflow crowd Monday morning at the National Retail Federation’s 101st Annual Convention & Expo in New York.

In his speech, Clinton spoke about the inequality, instability and the unsustainable way of life which makes up the world today, and said there remains a strong connection between social opportunity and economic opportunity.

Clinton, who spoke in his capacity as founder of the Clinton Foundation, discussed a wide variety of topics. With regards to retail, he noted that it makes up nearly 20% of GDP and supports roughly 25% of jobs.

At the end of the presentation, Clinton was joined on the stage by NRF chairman and Macy’s CEO Terry Lundgren. In response to Lundgren’s question about where Clinton shopped this past holiday season, the former president said he shopped mostly local merchants in his home of Chappaqua, N.Y. He also bought some books at Argosy, an iconic independent bookstore in New York City.

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Report: 24 million customer accounts hacked at Zappos

BY Katherine Boccaccio

Henderson, Nev. — A Monday report by Reuters said that online shoe retailer Zappos was hacked over the weekend, affecting 24 million customers in its database.

The retailer, which is owned by Amazon.com, said that customers’ names, email addresses, billing and shipping addresses, phone numbers and the last four digits of credit cards numbers and scrambled passwords were stolen. But it said the hackers had not been able to access servers that held customers critical credit card and other payment data.

"We were recently the victim of a cyber attack by a criminal who gained access to parts of our internal network and systems through one of our servers in Kentucky," Zappos CEO Tony Hsieh said in an email to staff which was posted on the company’s blog on Sunday. "We are cooperating with law enforcement to undergo an exhaustive investigation," he said.

Zappos said it was recommending that customers change their passwords including on any other website where they use the same or similar password. The company, which is well known for its customer service, said due to the high volume of customer calls it is expecting it will temporarily switch off its phones and direct customers to contact via email.

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Family Dollar implements Kronos workforce management solution

BY Katherine Boccaccio

New York City — Kronos Inc. said Monday that Family Dollar is using its suite of workforce management solutions to control labor costs, minimize compliance risk, and improve productivity of more than 55,000 Family Dollar employees across 7,000 stores.

According to Kronos, Family Dollar’s objective was to address a variety of internal and external issues including rising labor costs; the upcoming healthcare coverage changes mandated by the healthcare reform; and accelerating performance expectations. Family Dollar chose the integrated time and attendance and forecasting and scheduling solutions from Kronos to address those challenges.

Additionally, Kronos helps Family Dollar maintain compliance with federal, state, and other labor laws and regulations.

“Workforce management is at the core of our long-term success,” said Michael Newman, divisional VP store operations, Family Dollar.

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M.Pamsungdfud says:
Mar-28-2012 03:46 am

Additionally, Kronos helps Family Dollar maintain compliance with federal, state, and other labor laws and regulations. For example, the state of California requires employers to comply with complex meal and break rules and Kronos enables the retailer to do so through accommodation of multiple pay rules and complete automation of processes. Through real-time visibility into labor information, Kronos also makes it easier for Family Dollar to have a fair and equitable scheduling process.

M.Pamsungdfud says:
Mar-28-2012 03:46 am

Additionally, Kronos helps Family Dollar maintain compliance with federal, state, and other labor laws and regulations. For example, the state of California requires employers to comply with complex meal and break rules and Kronos enables the retailer to do so through accommodation of multiple pay rules and complete automation of processes. Through real-time visibility into labor information, Kronos also makes it easier for Family Dollar to have a fair and equitable scheduling process.

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