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BJ’s Wholesale Club focuses on member loyalty

BY CSA STAFF

BJ's Wholesale Club is forming a new partnership with Toshiba as the retailer accelerates its efforts to drive member loyalty and sales.

BJ’s Wholesale Club Inc. says it has selected Toshiba TCxCare to manage and be the single point of contact for “wall to wall” maintenance services at its 200 stores.

The scope of TCxCare encompasses Toshiba POS hardware, including servers, and all other third-party original equipment manufacturer (OEM) retail store peripherals. Experts from Toshiba will lead and manage all services, providing maintenance for Toshiba’s System 6 self-checkout and other hardware, and OEM peripherals from other BJ’s vendors. Covered peripherals include in-house scanners, PIN pads, battery back-up devices, printers and displays.

"With a focus on satisfying our members’ demands for value, selection, quality and convenience, especially at the checkout, having Toshiba assume responsibility for our club maintenance, frees up our operations team to focus more on BJ’s core business of driving member loyalty and sales,” said Scott Floeck, CTO, BJ’s Wholesale Club Inc. “Based on a review of several vendors, we selected Toshiba’s critical skill sets and multi-vendor expertise in retail store technology to ensure the same specialized support, with one simple touch-point.”

Toshiba will also provide strategic value by managing replacement stock in support of the store’s equipment needs. Collaborating with Sunnyvale, California-based fleet management services provider Trimble Navigation Ltd., Toshiba sends out vans stocked with parts and supplies specifically tailored to the individual customers technicians will be visiting.

“Our goal is to get the customer up and running on the first trip,” said Eugene Shvartsman, executive director & general manager, North America TCxCare at Toshiba Global Commerce Solutions. “More than 90% of the parts customers need are filled from the van.”

In addition, Toshiba can monitor technicians’ vans in real time, tracking factors such as locations, parts on hand, and parts used for automatic replenishment orders.

“We had a break/fix contract, but want to expand beyond maintenance to give retailers a strategic partner to address all their store IT needs, regardless of the brand being used in stores,” said Shvartsman. “That includes help desk services and installation. We want to be a single point of contact for everything IT-related, so retailers can focus on their core business.”

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Merchants Retail Partners acquires Alabama shopping center

BY Katherine Boccaccio

Auburn, Ala. — Merchants Retail Partners recently led the acquisition of Flint’s Crossing in Auburn, Alabama, on behalf of its related investment partner. The 100,000-sq.-ft. shopping center is anchored by gourmet grocer EarthFare and Panera Bread.

A planned redevelopment of the center will include exterior renovations, fascia and signage upgrades, and hardscape improvements. The acquisition and center improvements coincide with the intersection improvements that are part of the City of Auburn-Opelika Road Improvement District. The intersection improvements include new bike paths, pedestrian sidewalks, enhanced lighting and curated landscaping.

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InvenTrust announces senior management appointments

BY Katherine Boccaccio

Oakbrook, Ill. — InvenTrust Properties Corp. announced a series of appointments to its senior management team. The new appointments, effective immediately, are as follows:

· James Christensen has been named senior VP of asset management.

· Chris Dykstra has been named senior VP of property management.

· Nicole Horne has been named VP of transactions.

“We continue to build a deep bench of leadership across our footprint as we execute on a focused strategy to grow our retail portfolio in the top Metropolitan Statistical Areas in the country,” said Dave Collins, executive VP of portfolio management.

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