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Brookfield finalizes Rouse acquisition

BY Al Urbanski

Brookfield Asset Management announced the completion of its deal to acquire Rouse Properties at a price of $18.25 per share.

Rouse will be merged with Brookfield’s BSREP II Retailing Pool LLC affiliate and the acquired company’s stock will be delisted from the New York Stock Exchange.

Brookfield Asset Management is a global operation that oversees some $200 billion in assets. The New York-based Rouse had been one of the nation’s largest publicly traded regional mall owners. Its portfolio of 35 malls, lifestyle centers, and power centers focus on highly visible locations in growth markets across 21 states.

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Worldpay partially admits to Etsy outage

BY CSA STAFF

Payment processing platform Worldpay isn’t naming names, but appears to be owning up to playing a major role in the Etsy transactional outage.

Since July 1, what Etsy has described as a third-party payments processing issue has stalled thousands or even millions of online transactions. In a running thread on the online marketplace’s “Bugs” community forum, some users have been posting that their delayed orders have gone through, but others still complain of inability to process payments.

Multiple media outlets have reported that the problem is only occurring with payments processed by Worldpay, and that no trouble has arisen with PayPal purchases. In a brief statement dated July 7 on its website that is specifically identified as a response to Bloomberg coverage, Worldpay acknowledges a problem is taking place.

“Worldpay is aware of an isolated issue impacting one of our gateways, resulting in a delay to settlement for a small number of our customers,” says the statement. “We are working to resolve this issue urgently and we have proactively communicated with all affected customers.”

According to TechCrunch, the ongoing Worldpay outage may have so far affected up to 1 million Etsy transactions, with no clear timetable for a full resolution. In an additional statement to TechCrunch, Worldpay said it has “proactively communicated with all affected customers.” The statement did not mention Etsy by name.

Etsy will need to do some serious damage control with both buyers and sellers to avoid irreparable harm to its brand image. The retailer may also want to revisit its arrangement with Worldpay. Especially with significant competition from the similar Handmade at Amazon online arts and crafts marketplace, Etsy cannot afford issues with payment.

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PetSmart dives into seamless fulfillment

BY CSA STAFF

PetSmart is ensuring that it has the right back-end infrastructure to support front-end omnichannel commerce.

The 1,450-plus-store pet supplies chain has selected the Manhattan Associates Enterprise Order Management Solution (OMS) to provide enhanced seamless fulfillment capabilities in support of PetSmart.com and its additional e-commerce platforms, such as Pet360.com and PetFoodDirect.com. The selection of Manhattan’s OMS, which PetSmart plans to deploy in fall 2016, is part of a larger strategic initiative to significantly enhance itsomnichannel and digital capabilities.

The new solution intelligently sources product inventory detail across a retailer’s network of distribution centers, suppliers and stores, making product available to sell through any channel. It also provides a single view of inventory and customer transactions across the retail enterprise, enabling every channel to work together to create a seamless customer experience.

As a result of the implementation, PetSmart seeks to obtain a comprehensive, full-picture view of product inventory in e-commerce-dedicated warehouses, distribution centers and at the local store level. This allows PetSmart to get product packages to online shoppers when and how they want them. The retailer can also offer new seamless fulfillment features to customers, such as subscription and customized home delivery services.

“Our pet parents are passionate about the well-being of their pets and we want to be the trusted partner to pet parents everywhere by offering a range of ways to shop and engage with us how, when and where they wish – online, via phone, mobile and brick and mortar,” said Daphne Smith, senior VP, digital, PetSmart. “As we deliver on our omni-strategy, our product fulfillment capabilities are crucial, and Manhattan’s OMS is helping us with enhanced visibility of our product inventory so that we can deliver our product shipments most efficiently and effectively to our customers.”

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