OPERATIONS

Cabela’s puts succession plan in motion

BY Katherine Boccaccio

Sidney, Neb. — Cabela’s Inc. said Monday that its co-founder and chairman Richard N. Cabela has transitioned to the role of chairman emeritus, effective June 5, as part of the company’s succession plan.

Dick’s brother, James W. Cabela, co-founder and currently vice chairman, will become chairman following the June 5 annual meeting of shareholders.

“We are … pleased our long-term succession plans once again worked,” Tommy Millner, CEO, said. “This has been a key focus over the past four years for our management team and board of directors at every level of leadership within the organization.”

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Apr-23-2013 11:03 am

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M.Dai says:
Apr-23-2013 11:03 am

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OPERATIONS

Survey: Mobile moms browse, buy on own schedule

BY Katherine Boccaccio

Dallas — Survey results released Monday by Alliance Data Retail Services found that many mothers are tapping into their mobile phones’ capabilities to help with their hectic lives, whether via text, tag or talk.

The Alliance Data Mobile Moms Retail Survey, which measured the attitudes and opinions of female store-branded credit card holders about their mobile devices, found that moms are quick to use their mobile phones to shop versus driving to the store to make purchases. In fact, 29% said the No. 1 reason they use their phones to shop is because it’s quick and easy.

The survey also found that more than half of mothers who own a mobile device use them at least once a week as part of their shopping experience in some capacity.

“Moms are learning how to flex their spending power through tools such as mobile applications, and are using the phones’ powerful search and filtering capabilities to make informed purchasing decisions,” said Melody Gintert, senior manager, market intelligence for Alliance Data Retail Services. “Mobile commerce is an important tool for everyone, but especially for moms, as it provides yet another way to help them multi-task their way through the day as they continue to make buying decisions for the household while juggling the rest of their to-do lists.”

Almost all – 96% – of moms surveyed said they like receiving SMS/text messages and emails from their favorite retailers. Receiving information about special offers, sales and new merchandise keeps moms engaged and encourages them to visit those retailers, whether in-person or virtually.

And 44% are self-professed showroomers, using their phones to actively shop and compare products online, especially at electronics stores and big-box retailers.

Moms are also using their smart phones’ capabilities to make the shopping process easier. Using their phone’s camera, for example, they can snap a photo and post it, tag it or send it to a friend, their spouse, or their kids for a quick opinion before purchasing the item – often while chatting with them from the store. Then if they’re not ready to buy, they’ll save the image to remember the item for later.

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M.Dai says:
Apr-23-2013 11:13 am

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Apr-23-2013 11:04 am

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Rite Aid improves, redesigns website

BY Katherine Boccaccio

Camp Hill, Pa. — Rite Aid Corp. said Monday it has redesigned Riteaid.com to a more personalized and engaging version.

Rite Aid worked with digital and healthcare communications firm Razorfish Healthware on the project.

“Today’s customer expects more from their online experience than ever before, so it’s critical that our website not only meets but exceeds their expectations,” said Ken Martindale, COO, Rite Aid.

Navigation improvements include reducing the number of clicks to reach different areas of the site. Key areas such as wellness+, pharmacy and Rite Aid’s online store are prominently displayed in the header, with drop-down menus that offer access to the information and services most-sought after by customers.

Webpages feature clean layouts, larger pictures and provide more opportunities for Rite Aid’s online visitors to share content and interact socially.

“Before embarking on the redesign, we spent a significant amount of time studying and understanding what consumers want from their online experience,” said Martindale. He said that research showed that 80% of visitors to Riteaid.com also visited a Rite Aid store, “meaning the online experience we provide is a key driver of our in-store business. By creating a website that is easy, informative and engaging, we’re not only elevating the Riteaid.com online experience, we’re setting a solid foundation for growth of our in-store business, too.”

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