FINANCE

Cache Q3 loss widens

BY Staff Writer

New York — Cache’s loss in the third quarter widened amid increased expenses. Its results were also impacted by a large income tax benefit last year.

For the period ended Sept. 28, Cache Inc. lost $8 million, compared to a loss of $6.4 million a year ago.

Revenue increased 3% to $47.2 million, from $45.8 million. Same-store sales were down 2.9%.

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OPERATIONS

Sears selects Descartes’ home delivery solution

BY Marianne Wilson

Waterloo, Ontario — Descartes Systems Group announced that Sears Holdings Corp. has selected Descartes’ home delivery solution to enhance its ability to serve customers and improve the efficiency of its home delivery operations.

"Customer service is of paramount importance to Sears Holdings, our members and customers. We continue to make investments to remain a leader in home delivery," said Jeff Starecheski, VP logistics services at Sears Holdings. "We chose Descartes’ home delivery solution because of its innovative approach and comprehensive capabilities from delivery appointment scheduling right through to mobile-enabled proof-of-delivery."

Descartes’ cloud-based home delivery solution is is comprised of Descartes Reservations(TM) for delivery appointment scheduling; Descartes Route Planner(TM) for route optimization, dispatch and tracking; Descartes Mobile(TM) for wireless communications and mobile applications; and Descartes Notifications(TM) for automated call-outs. The solution is available in multiple languages, supports a variety of mapping technologies and mobile device operating systems, and is deployed on a modular basis to accelerate time-to-value.

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News

ShopperTrak ranks best days to shop to avoid holiday crowds

BY CSA STAFF

If avoiding large crowds is your criteria for tackling the holiday shopping season, then ShopperTrak has some advice for you.

ShopperTrak, a leading provider of shopper analytics, has identified the 10 days between Thanksgiving and Christmas likely to have the least amount of in-store holiday shopper traffic, making them the best days to shop for consumers looking to do their shopping in a less frenzied environment.

"There’s a reason Black Friday and the Saturday before Christmas attract the heaviest crowds — retailers flood consumers with discounts and special offers on those days," says ShopperTrak founder and EVP Bill Martin. "But quieter shopping days also present their fair share of deals for consumers, along with more attentive customer service and a leisurely shopping experience."

ShopperTrak predicts that Wednesday, Dec. 4, will be the best day to shop this holiday season with the least amount of store shopper traffic. Three other days that same week — Dec. 2 (Monday), Dec. 3 (Tuesday) and Dec. 6 (Friday) — also garnered top spots as some of the best days to shop this year. These weekdays immediately follow Black Friday weekend, which ShopperTrak anticipates will be among the busiest days for retail shopper traffic and sales. Given their proximity to Thanksgiving and Black Friday, a good selection of merchandise likely will remain in the stores for retailers working to capture those sales.

Historically, the majority of shoppers flock to malls on the weekends between Thanksgiving and Christmas. With four weekends between Thanksgiving and Christmas this year — compared to five weekends last year — consumers will have fewer weekend days to complete their holiday shopping. The weekdays will see stores with fewer crowds and more attentive sales staff offering shoppers an opportunity to complete some of their holiday shopping without competing with the crowds.

Despite lower store shopper traffic, weekdays provide an opportunity for retailers to promote and move merchandise that remains after weekends.

"Consumers are often more alert to sales and promotions than if they shopped on chaotic weekend days," says Martin. "Retailers can use traffic benchmarking reports and real-time analytics to better prepare their store and staff to seize selling opportunities on these slower-traffic days and turn browsers into buyers."

Rank
Date
Day of the Week
1
Dec. 4
Wednesday
2
Dec. 3
Tuesday
3
Dec. 2
Monday
4
Dec. 11
Wednesday
5
Dec. 9
Monday
6
Dec. 10
Tuesday
7
Dec. 6
Friday
8
Dec. 13
Friday
9
Dec. 12
Thursday
10
Dec. 16
Monday

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