OPERATIONS

CBRE report finds male shoppers driving online shopping in Europe

BY Marianne Wilson

London — Across Europe, it is men who are driving the charge into Internet shopping, according to a new study by CB Richard Ellis (CBRE). The report, released at the World Retail Congress in Berlin, finds that while women have driven in-store shopping, men shop nearly twice as often online as women (buying once every 2.5 weeks versus once a month).

Among the key findings:

  • Following established high levels of online sales for books, music and computer games, consumers are becoming increasingly confident when purchasing clothing and footwear online;
  • Young people are deterred by delivery charges and difficulties in returning items when buying online;
  • Despite technological developments, fears over security remain the biggest barrier to online shopping;
  • Connection speed and the retail website experience itself are no longer barriers to online shopping; and
  • Social media currently has little impact in the decision-making process when shopping online, while purchasing via mobile phones has yet to take off.

“Our research shows that the physical store and the Internet are not adversaries but complementary,” Peter Gold, head of cross border retail EMEA, CB Richard Ellis. “Across Europe, consumers are most comfortable blending the best of both worlds — the speed and convenience of an online purchase with the more broadly satisfying and social experience of a trip to the shops. In challenging economic times it is the multichannel proposition that improves customer choice and also provides the most dynamic solution for retailers.”

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OPERATIONS

Cabela’s appoints marketing and online chief

BY Staff Writer

Sidney, Neb. — Cabela’s announced that Scott K. Williams has been named executive VP and chief marketing and e-commerce officer.

Previously, Williams served as president of Fanatics, a vertically integrated online retailer of team and league licensed sports apparel and collectibles, which he joined in 2010. Prior to that, he was a corporate VP Wal-Mart Stores from 2006 to 2010.

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OPERATIONS

Family Dollar appoints longtime CVS executive as president and COO

BY Katherine Boccaccio

Matthews, N.C. — Family Dollar Stores said Tuesday that it has named longtime CVS/pharmacy executive Mike Bloom as its new president and COO to replace the departing R. James Kelly, who announced his retirement on Tuesday after 15 years with the company. Kelly will serve as vice chairman for the next six months to assist with the transition.

Bloom, formerly executive VP – merchandising, supply chain, marketing and advertising for CVS Caremark, will assume the position of president/COO.

Dorlisa K. Flur has been promoted to vice chair, strategy and chief administrative officer.

Both Bloom and Flur will report to Howard Levine, chairman and CEO.

“Today’s announcement reflects the result of several years of thoughtful discussion and planning as we prepared for Jim’s retirement,” said Levine. “We are pursuing an ambitious growth agenda to expand our market share and drive greater financial returns, and these leadership changes ensure that we have a strong management team in place to execute our plans.

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