OPERATIONS

CEO of Loehmann’s to appear on ‘Undercover Boss’

BY Marianne Wilson

New York — Steven Newman, CEO of Loehmann’s, will appear on CBS’s popular television show, "Undercover Boss," on Friday, Oct. 4 (8 p.m.-9 p.m., ET/PT).

The executive of the original off-price retail chain, with 39 stores in 11 states, went undercover in a few stores around the country in a variety of roles, including order processing at the Loehmann’s distribution center, visual merchandising, personal shopper, and sales associate.

"The various roles I took on provided critical reminders, like how many steps actually go into processing one online order for a customer, and that you can’t take for granted that the communication you drive always makes its way to all the associates in all of our stores," said Newman.

During the course of the show, the CEO had the opportunity to make several lucky employees’ dreams come true.

"It was incredibly rewarding to be able to impact those people’s lives in a personal way. On a professional note, this experience also provided me the chance to transfer the success of how one associate used technology to be more effective, to others in her role," Newman said.

Newman’s decision to go undercover stemmed from his first love of spending time in stores combined with the opportunity to do so unrecognized and, as such, see what really goes on. For a preview of Newman’s episode, click here.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...
OPERATIONS

Neiman Marcus offers permanent free online shipping, returns

BY Dan Berthiaume

Dallas – Neiman Marcus Group is offering free standard shipping and returns for all domestic purchases made online through Neimanmarcus.com and Bergdorfgoodman.com as well as Neiman Marcus and Bergdorf Goodman stores.

"The customer has always been at the center of the Neiman Marcus business model. Permanent free shipping and returns have been a top request and we are happy to be able to make this change just in time for the holiday shopping season." said Wanda Gierhart, chief marketing officer, Neiman Marcus Group.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...
OPERATIONS

SMS Assist names former Dollar General exec as VP, facilities

BY Dan Berthiaume

Chicago — SMS Assist announced it has appointed Geoffrey Wigner as executive VP of facilities for the Chicago-based technology-driven facilities maintenance and management company.

Wigner, 48, previously served as senior director of store services for Dollar General, where he successfully managed more than $500 million in capital and expense budgets while directing major projects affecting more than 10,000 stores. He joins an expanded SMS Assist executive team that includes VP of client services Michael l. McMath, formerly of Wal-Mart, and COO Chief Operating Officer Matthew Pitts, who previously controlled maintenance for more than 2,200 Home Depot locations.

“Geoff’s abilities in operational leadership and budget analysis are critical to managing the growth of SMS Assist,” said Michael Rothman, CEO, SMS Assist. “His experience in process improvement, execution and team building will ensure that SMS Assist continues to function seamlessly as we sign additional customers, many with thousands of service locations.”

keyboard_arrow_downCOMMENTS

Leave a Reply

A.Pitson says:
Mar-28-2014 05:38 am

SMS Marketing I would like to thank you for the efforts you have made in writing this post about SMS Assist names former Dollar General exec as VP, facilities. I am hoping the same best work from you in the future as well. In fact your creative writing abilities has inspired me. http://www.experttexting.com/sms-marketing/

A.Pitson says:
Mar-28-2014 05:38 am

SMS Marketing I would like to thank you for the efforts you have made in writing this post about SMS Assist names former Dollar General exec as VP, facilities. I am hoping the same best work from you in the future as well. In fact your creative writing abilities has inspired me. http://www.experttexting.com/sms-marketing/

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...