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Charlotte Russe selects Innotrac for e-commerce fulfillment, contact center solutions

BY Staff Writer

Atlanta — Commerce solution provider Innotrac Corp. said Thursday that Charlotte Russe has selected it to provide fulfillment and contact center solutions for the retailer’s growing e-commerce business.

Innotrac said it will provide e-commerce fulfillment and high-touch customer care services for Charlotte Russe, which also includes returns processing. Innotrac is working closely to integrate with Charlotte Russe’s e-commerce platform powered by MICROS-Retail, ensuring a seamless customer experience across all major touch points.

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Life is good leverages Demandware platform

BY Staff Writer

Burlington, Mass. — E-commerce solution-provider Demandware said Wednesday that lifestyle brand Life is good has selected Demandware Commerce as the central platform to support its digital growth strategy.

Demandware was selected to help the brand achieve online business goals, deliver multichannel initiatives, and support its non-profit arm, The Life is good Playmakers. “Demandware helped us to achieve a best-in-class e-commerce experience, while providing us with a flexible digital backbone that allows us to achieve our vision of blending for-profit and non-profit,” said David Oksman, head of marketing for Life is good.

Life is good enhanced its new site with improved social sharing tools, strong visuals, and creative merchandising. Lifeisgood.com will also feature a customizable fundraising functionality called Life is good Events.

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Gap Inc. raises guidance sales, EPS growth in Q1

BY CSA STAFF

SAN FRANCISCO — Gap Inc. raised its full year guidance Thursday after reporting first quarter sales and earnings per share growth. For the quarter ended April 28, sales increased 6% to $3.5 billion compared with $3.3 billion for the first quarter last year. The company’s first quarter comparable sales increased 4%. Net income for the first quarter was $233 million, flat compared with the first quarter last year. First quarter diluted earnings per share increased 18% to 47 cents compared with 40 cents last year.

“During the quarter, we improved sales, grew earnings per share, and continued investing in the business to drive performance,” said Glenn Murphy, chairman and chief executive officer of Gap Inc. “We’re pleased with the progress we’re making against our 2012 priorities in both our domestic business and global growth initiatives.”

Given first quarter performance, the company has raised its estimate for fiscal year 2012 diluted earnings per share to be in the range of $1.78 to $1.83, representing a 14% to 17% increase over fiscal year 2011 diluted earnings per share of $1.56.

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