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Charming Charlie, Kronos team toward workforce management

BY CSA STAFF

Chelmsford, Mass. — Kronos said Monday that fashion accessory retailer Charming Charlie has selected Kronos’ end-to-end workforce management solution to sustain growth, increase productivity and improve employee retention.

Charming Charlie selected the time and attendance, forecasting and scheduling, hiring, labor analytics and human resources and payroll applications from Kronos.

“Kronos will help us achieve the right blend of effective hiring, scheduling and trend analysis to maximize sales,” said Ron Batts, director of store operations for Charming Charlie.

Charming Charlie is replacing manual processes with the Kronos solution. “By automating workforce management processes at this critical growth juncture, Charming Charlie has displayed a progressive attitude and dedication toward customers and employees,” said Charlie DeWitt, VP of vertical marketing for Kronos.

Kronos made the announcement at the National Retail Federation convention in New York City.

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Giant Eagle selects Galleria for behavioral cluster planning

BY CSA STAFF

Chicago — Galleria announced that Giant Eagle has signed an agreement to deploy its Behavioral Cluster Planning solution, a behavioral-based clustering solution that provides consumer insight and analysis.

The solution will cluster Giant Eagle’s stores based on product and category performance to help the retailer gain more insight to its shoppers’ needs to accurately meet customer demand. An existing customer of Galleria, Giant Eagle is currently using Galleria’s Customer-Centric Merchandising and Promotional Display Optimization solutions and plans to roll out the Behavioral Cluster Planning solution in 2011.

“We continuously work to better understand our customers’ wants and needs to provide them with the best shopping experience possible,” said Dan Schnorr, senior director of retail space planning at Giant Eagle. “We continue to have great success with Galleria’s other merchandising solutions and look forward to deploying Behavioral Cluster Planning to further optimize sales opportunities and help ensure we have the right products for our customers in store.”

Using Galleria’s automated application, the supermarket retailer can cluster stores based on product and category performance. Through a combination of bottom-up and top-town methodologies, the solution accounts for local demographics, sales patterns, store sizes and store locations. The process will enable Giant Eagle to determine the ideal amount of clusters for each category to ensure the benefits of localization are balanced against the costs of implementation.

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Quicksilver selects SAP solution

BY CSA STAFF

New York City — Quiksilver is targeting its next phase of corporate development using industry-specific software from SAP AG. By replacing its existing business software systems, the sports-themed lifestyle retailer aims to better support the global development, production and distribution of its diversified mix of branded apparel, footwear and accessories.

Quiksilver chose the SAP Apparel and Footwear application based on the widespread adoption of its industry-specific functionality, "Quiksilver operates in highly competitive markets around the world and our ability to rapidly respond to market opportunities is critical to our success," said Robert B. McKnight Jr., chairman, CEO and president of Quiksilver, Huntington Beach., Calif. "By selecting and implementing SAP Apparel and Footwear we gain a proven industry solution that will help us run our company more efficiently so we can focus on what we do best — designing and delivering great, innovative products that represent the boardriding lifestyle."

The SAP Apparel and Footwear solution will help Quiksilver manage critical industry-specific processes on one common global system, eliminating many current standalone regional applications. With SAP software, Quicksilver’s merchandising, production, sales, distribution center and finance teams will have a "built-in" coordinated approach to operations and customer service.

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