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Chick-fil-A selects Envysion as video provider

BY Staff Writer

Louisville, Colo. — Envysion, Inc., the leading Managed Video as a Service (MVaaS) provider, announced that Chick-fil-A has selected Envysion as a video provider. Chick-fil-A, a leading quick-service chicken restaurant with more than 1,600 locations in the United States, will use Envysion to improve operations, training and customer service.

"At Chick-fil-A, we are always focused on improving quality and customer service. Using Envysion, we are able to track and review key indicators of customer service performance, such as discounting or speed of service," says Alex Doverspike, director of financial return at Chick-fil-A. "The insights from Envysion have enabled us to improve operating procedures and employee training, enhance individual accountability to customer service and provide the utmost customer experience to our guests."

Envysion’s video-driven business intelligence integrates video with point-of-sale data to give Chick-fil-A remote access to daily restaurant operations. Using Envysion’s custom reports, Chick-fil-A operators can quickly identify and remedy training gaps that impact the guest experience. For example, employees who have excessive POS corrections, such as cleared items or deleted transactions, may need additional coaching or training on the cash register. Chick-fil-A operators also use the Envysion solution to optimize staffing to balance workforce efficiency with customer experience goals, resulting in optimal customer service and reduced labor costs.

"We are excited to partner with Chick-fil-A and deliver a video-driven business intelligence solution that supports their commitment to operational excellence and superior customer service," says Matt Steinfort, president and CEO of Envysion.

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Holiday hiring frenzy arrives at Macy’s

BY CSA STAFF

CINCINNATI — Macy’s Inc. joined the ranks of other retailers that have already announced plans to boost store staff during the holiday season.

The company said it plans to hire approximately 80,000 seasonal associates for its Macy’s and Bloomingdale’s stores, call centers, distribution centers and online fulfillment centers nationwide for the 2012 holiday season. This is an increase of about 2.5% from last year.

"Macy’s traditionally implements one of the most robust holiday hiring programs in American retailing, and that will be the case again in 2012. Hiring additional associates for holidays ensures that our customers are well-served in this busy shopping period – both on the sales floor and behind the scenes," said Terry J. Lundgren, Macy’s Inc. chairman, president and chief executive officer. "Moreover, our seasonal positions help a wide range of Americans earn extra money. In many cases, these are students working to help pay tuition, retirees seeking to remain
active and individuals wanting to supplement their income."

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Saks opens first Fifth Avenue store in Kazakhstan

BY CSA STAFF

NEW YORK — Saks Inc. has opened its first Saks Fifth Avenue store in Kazakhstan, in the city of Almaty.

The tri-level, approximate 91,000 sq. ft. store is located in the Esentai Shopping Mall which is the first of its kind in Kazakhstan. In addition to being anchored by Saks Fifth Avenue, the Esentai Shopping Mall includes a large selection of branded luxury fashion and jewelry stores. The shopping mall is part of Esentai Park, a new mixed-use development which includes luxury residential and commercial towers as well as a five-star hotel which is expected to open in 2013.

The new Saks Fifth Avenue store reflects a modern, streamlined design and features a three-story high, Saks Fifth Avenue logo wall on the facade of the shopping mall.

Saks Fifth Avenue is known for its extraordinary personalized customer service, and the new store will include a VIP Club for both women and men and offer an ongoing calendar of special events such as fashion shows and personal appearances by designers.

Stephen Sadove, chairman and CEO of Saks Inc., commented, “We are very happy to open a Saks Fifth Avenue store in the growing and vibrant country of Kazakhstan. We are confident that the residents of and visitors to the country will be pleased with the beautiful store, the wonderful and distinctive merchandise selections, and the exemplary service offered by Saks Fifth Avenue.”

Aygul Amirzhanova, Chief Executive Officer of the VILED Group (the licensee for the store), commented, “We are extremely delighted to make history in Kazakhstan by opening the first Saks Fifth Avenue store in the thriving city of Almaty. The Saks Fifth Avenue store will certainly be a complete solution for all fashion lovers, filled with the latest designs of exceptional quality and offering extraordinary customer service. Our goal is to offer an unrivalled experience with special attention to details. We believe Saks Fifth Avenue will be a great addition to Kazakhstan, making a terrific contribution to the citizens of Almaty and the visitors to the country.”

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