Citibank exec joins Walmart’s digital team
Walmart has appointed Rahul Joshi as senior VP, customer care, U.S. eCommerce, effective immediately.
Joshi joins the discounter after more than 25 years at Citibank, most re-cently as the head of consumer operations in Asia, where he successfully led customer-focused teams. He reports to Marc Lore, president & CEO, Walmart U.S. eCommerce.
“His experience, and the fact that Rahul will sit on my leadership team, will ensure that the voice of the customer is represented stronger than ev-er before,” said Lore.
In addition to leading the customer care operation at walmart.com and jet.com and enhancing the overall customer experience. Joshi will oversee the returns experience and fraud teams.
One Kings Lane to try out brick-and-mortar
Online home furnishings and decor retailer One Kings Lane is set to open its first store, a summer pop-up.
The 3,500-sq.-ft. space will be located in the upscale resort town of Southampton, New York. It will be open Memorial Day weekend through Labor Day weekend, and offer an “immersive lifestyle experience,” the company said.
The shop will feature a curated selection of product, including one-of-a-kind vintage pieces. Customers will also be able to book appointments for free consultations with in-house interior designers.
"Opening our first street-level physical retail location is a major step for One Kings Lane in our mission to help our customers live their personal style, and we are thrilled to be able to do so in such an iconic summer destination," said Debbie Propst, president, One Kings Lane, which was acquired by Bed, Bath & Beyond in summer 2016.
The brand will also present collaborative partnerships, interactive events, and designer pop-ups throughout the summer.
Crate & Barrel CEO out
The chief executive of Crate & Barrel is out after less than two years at the top.
Doug Diemoz left the home furnishings retailer last week. Most of his responsibilities will be taken over by Neela Montgomery, board chair of Otto Group, the privately owned German company that owns Crate & Barrel, according to Crain’s Chicago Business.
Diemoz joined Crate & Barrel in August 2015, coming from Restoration Hardware (now RH) where he had served as chief development officer, responsible for developing and leading the company's global expansion efforts and emerging businesses. Previously, he was with MEXX, Williams-Sonoma and Gap.
In January, RH filed suit against Crate & Barrel accusing it of stealing trade secrets related to the operation of in-store food and beverage service. Also named as defendants in the suit were Diemoz and Kimberly Ahlheim, also a former RH executive. They were accused of stealing trade secrets and breaching contracts with their former employer.