Citibank exec joins Walmart’s digital team
Walmart has appointed Rahul Joshi as senior VP, customer care, U.S. eCommerce, effective immediately.
Joshi joins the discounter after more than 25 years at Citibank, most re-cently as the head of consumer operations in Asia, where he successfully led customer-focused teams. He reports to Marc Lore, president & CEO, Walmart U.S. eCommerce.
“His experience, and the fact that Rahul will sit on my leadership team, will ensure that the voice of the customer is represented stronger than ev-er before,” said Lore.
In addition to leading the customer care operation at walmart.com and jet.com and enhancing the overall customer experience. Joshi will oversee the returns experience and fraud teams.
One Kings Lane to try out brick-and-mortar
Online home furnishings and decor retailer One Kings Lane is set to open its first store, a summer pop-up.
The 3,500-sq.-ft. space will be located in the upscale resort town of Southampton, New York. It will be open Memorial Day weekend through Labor Day weekend, and offer an “immersive lifestyle experience,” the company said.
The shop will feature a curated selection of product, including one-of-a-kind vintage pieces. Customers will also be able to book appointments for free consultations with in-house interior designers.
"Opening our first street-level physical retail location is a major step for One Kings Lane in our mission to help our customers live their personal style, and we are thrilled to be able to do so in such an iconic summer destination," said Debbie Propst, president, One Kings Lane, which was acquired by Bed, Bath & Beyond in summer 2016.
The brand will also present collaborative partnerships, interactive events, and designer pop-ups throughout the summer.
Specialty chain integrates omnichannel processes
To the key to omnichannel success is having access to synchronized, and up-to-date business information.
Mattress Firm is partnering with Visionet Systems to create a centralized information repository that integrates all business information across retail channels in near real-time — a move that will improve operational efficiency enterprise-wide.
When Mattress Firm began evaluating which technology partners could support this transition, it needed a company that could integrate its existing e-commerce investments in Microsoft Dynamics AX and Demandware. Being a solutions partner for both, Visionet was a natural choice.
“Visionet’s integration solution for Demandware and Dynamics AX has simplified our retail order management,” said Jonathan Sider, CIO at Mattress Firm.
“It ensures a single version of the truth, and prevents the proliferation of separate information silos for each sales channel,” he said. “Automatic synchronization between Dynamics and Demandware has eliminated the need for other error-prone and labor-intensive methods.”
The transition has also unified the retailer’s enterprise resource planning (ERP) and e-commerce platforms. This transition that has led to many strategic benefits, including establishing a single data repository — a move that lets Mattress Firm implement genuine omnichannel workflows, such as support for in-store or home delivery of products ordered over the phone or online.
Meanwhile, completely linking Demandware and Dynamics has helped Mattress Firm effectively monitor and optimize customer interactions. “Visionet’s CommerceLink solution has helped us achieve visibility into all of our consumer interactions across our multiple online and store channels,” said Tony Miller, VP of enterprise systems at Mattress Firm.
“This was important for us in order to improve our customer engagement, bring merchandising consistency, and streamline fulfillment processes,” he added. “Visionet’s EdgeAX CommerceLink solution cut through complexities, simplified these business processes, and helped us achieve our objectives across channels.”