OPERATIONS

Co-founder of Cabela’s dies at 77

BY Marianne Wilson

Sidney, Neb. — Richard N. Cabela, co-founder and chairman emeritus of the $3.6 billion, outdoor outfitters chain, Cabela’s Inc., died Monday at his home in Sidney, Neb. No cause was given. He was 77.

Cabela served as chairman of the board until June 2013, when he transitioned to chairman emeritus and his brother, Jim Cabela, became chairman.

Cabela founded the company in 1961 with his wife, Mary, and his brother. He is survived by his wife and their nine children and their families, as well as two sisters and three brothers.

“Dick and Jim made it possible for sportsmen and women to get quality outdoor products no matter where they lived,” said Tommy Millner, Cabela’s CEO. “They weren’t the first to offer outdoor goods through the mail, but nobody did it better or with more care about providing customers a good value for their money. Outdoorsmen and women have lost a true friend, a man who improved their lot by putting them first, by working to provide what they wanted and needed for their hunting and fishing adventures. He pushed for research and development in every outdoor field.”

According to Millner, Cabela always looked out for the customer and if he couldn’t find a vendor to provide what he wanted, he pushed Cabela’s to design and make it. Because of that passion, the Cabela’s brand and its products are iconic throughout the world, Millner said.

“The outdoor industry has lost an innovative thinker and a tireless supporter of wildlife and habitat conservation; the business world has lost a true original, who built a business model that will be studied and emulated for years; a man who, through perseverance and hard work, achieved the American Dream,” Millner said.

In addition to its worldwide catalog and Internet business, Cabela’s operates 50 stores in the United States and Canada.

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Report: 1-800-Flowers has tough Valentine’s Day

BY Dan Berthiaume

New York – 1-800-Flowers.com Inc. reportedly had a difficult time meeting customer demand for Valentine’s Day. According to CNN, the retailer has sent apologies via Twitter and Facebook to roughly 1,000 customers for deliveries that were late, missing or damaged.

The company’s phone lines were reportedly jammed during Valentine’s Day weekend and customers reportedly received automated replies to emails and online complaints. 1-800-Flowers has since issued refunds and discount vouchers to many affected customers, as well as issued individual apologies via social media. Inclement weather on the East Coast reportedly caused much of the difficulty with shipments.

"Our customer service center is open 24×7 and our caring team is working hard to resolve every concern, and won’t stop until we do,” said a statement on the 1-800-Flowers.com Facebook page. “Due to the weather issues we experienced, wait times are longer than we would like."

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Wine.com hires execs from Shutterly, Williams-Sonoma

BY Staff Writer

San Francisco — Wine.com, announced the addition of Peter Elarde as chief marketing officer and Greg Tatem as VP, engineering to the Wine.com executive team.

"We’re on a roll. Wine.com is profitable, growing, hiring and innovating," said Rich Bergsund, CEO. "Peter and Greg are bringing new energy and talent to our management team, and will be instrumental as we continue building Wine.com into a great company, great brand, and an exciting place to work."

Elarde most recently spent 10 years at Shutterfly in senior positions including chief marketing officer and head of product and user experience.

Tatem most recently spent three years at Williams-Sonoma, where he oversaw the e-commerce platform that served the company’s five brands.

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