OPERATIONS

Coinstar names performance officer

BY CSA STAFF

Bellevue, Wash. Coinstar said Thursday it has named appointed Mary A. Leonard as chief performance officer and member of the Coinstar executive management team.

Leonard previously served as senior VP operations for Redbox, a wholly owned subsidiary of Coinstar.

Reporting to Gregg Kaplan, president and COO of Coinstar, Leonard will replace retiring Steve Verleye and assume corporate-wide responsibilities that include: oversight of strategic planning and integration, operational excellence, employee communication and call center operations.

In related news, Redbox Automated Retail said it has promoted Diane M. Pearse to senior VP of finance and operations, and has appointed Mindy S. Herman to chief of content, a newly formed position.

Pearse previously served as senior VP finance, Redbox, and in her new role will assume supervision of operations — a role previously managed by Leonard. Herman, former E! Networks president and CEO, will lead content strategy, studio negotiations, and title acquisition for the Redbox business.

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MARKETING/SOCIAL MEDIA

Starbucks launches in-store digital network

BY CSA STAFF

Seattle — Starbucks on Wednesday launched an in-store digital network for customers with mobile devices, in a partnership with Yahoo.

The network will provide customers with six channels: News, Entertainment, Wellness, Business & Careers, My Neighborhood and Starbucks. It is powered by free WiFi and developed for screens big and small. Customers with WiFi enabled laptops, tablets or smartphones can visit the network while in line or while enjoying their favorite beverage in the cafe.

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OPERATIONS

Century 21 automates hiring process with Kronos solution

BY CSA STAFF

Chelmsford, Mass. — Century 21 Department Stores has chosen Kronos’ selection and hiring solution to manage the end-to-end hiring process for its 3,500 employees. With the solution, the retailer anticipates a 50% reduction in the time it currently spends on hiring new employees for its retail stores and corporate office.

Century 21 Stores was looking for a way to reduce turnover and make smarter hires. The Kronos solution allows the organization to focus only on the best applicants for Century 21 by offering managers and recruiters for Century 21 stores guidance, structured interview guides, and assessment results aimed at making the best hiring decision.

The solution also will enable Century 21 to improve workforce productivity by automating the entire hiring process, from receiving electronic applications and resumes to complete onboarding with e-Signature.

"The primary reason we selected Kronos is that it provides an end-to-end solution for both our corporate and store employees and its behavioral assessments,” said Jenifer Thoma, director, human resources, Century 21 Stores.

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