OPERATIONS

Coldwater Creek CEO to retire; to be succeeded by chief merchandising officer

BY Marianne Wilson

Sandpoint, Idaho — Coldwater Creek Inc. announced that co-founder Dennis Pence will retire as president and CEO, effective December 31, 2012. He will remain as a director and continue to serve as chairman of the board until January 1, 2014.

Pence will be succeeded as president and CEO by Coldwater president and chief merchandising officer Jill Brown Dean, effective January 1, 2013. Dean has also been appointed to serve on the board of directors, effective January 1, 2013.

"It gives me great satisfaction to announce today the succession of Jill to the role of CEO,” Pence said. “Her outstanding leadership, combined with her intimate knowledge of our customer and our brand, gives me great confidence in her ability to continue to lead the turnaround of our company, positioning us for a vibrant and successful second chapter in our history.”

Dean joined Coldwater Creek in February 2011, as president and chief merchandising officer. Prior to that, she served as president of the Limited Too division of Tween Brands from October 2006 to April 2008.

In other news, Michele Donnan Martin will join Coldwater Creek as SVP, general merchandise manager, and will be responsible for leading all product merchandising functions. Previously, she was the brand president, Retail and Direct at Delia’s.

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OPERATIONS

Exclusive: Black Friday vs. Cyber Monday: Who won the buzz?

BY Marianne Wilson

New York — The sales figures are in for Black Friday and Cyber Monday, but the numbers don’t tell the whole story. Using a sophisticated social media analytics platform, SAP tracked consumer sentiment on these critical shopping days via Facebook, Twitter and 165 million other sites across the social web to identify patterns and uncover revealing shopper insights.

View SAP’s sentiment-tracking infographic here.

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OPERATIONS

Brookstone launches tablet-optimized website

BY Staff Writer

Merrimack, N.H. — Brookstone announced the launch of a new tablet-optimized website.

"In response to the growing trend of tablet shopping, Brookstone saw the importance of developing a premier tailored shopping experience for our customers to more easily navigate the site, find all the holiday gifts on their list and easily checkout," said Stephen Bebis, president and CEO of Brookstone. "We researched shopping behaviors, and incorporated the most successful retail mobile applications to enhance the experience."

The tablet site incorporates all of the existing features and functionality of its current desktop site, including rich media assets, multiple payment types, and a newly launched search. In addition, the site takes advantage of several newer, tablet-friendly features:

Streamlined page designs: Brookstone has completely redesigned the homepage, product pages, search and browse pages, showcasing site content in a manner optimized for tablet viewing.

Touch-friendly features: Shoppers will experience improved site wide navigation, image swiping, larger features, pinch and tap navigation.

Rich media content: Product pages integrate content important to shoppers, including multiple photos and videos, as they research products and make purchasing decisions.

Upgraded checkout experience: Checkout forms have been completely redesigned for touch, making the purchase experience much simpler for customers while still incorporating all of the security and privacy features provided on Brookstone.com.

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