ECOMMERCE

CompUSA Unveils Site to Answer Customer Concerns

BY CSA STAFF

Dallas CompUSA, which recently announced that it is shuttering its 103 retail stores, has created a Web site to help customers find information related to the company’s customer-service programs and policies.

The Web site, www.compusaconsumerhelp.com, according to the company, provides information on the retailer’s policies with respect to extended warranties, gift cards, rain checks, rebates and other customer-service programs. In addition, the company said relevant 800 numbers and hyperlinks will be posted to the Web site to assist with customer inquiries.

CompUSA announced on Dec. 7 that it has been acquired by an affiliate of Gordon Brothers Group. Gordon Brothers Group has initiated an orderly wind-down of CompUSA’s retail store operations and is engaged in discussions with various parties regarding the sale of certain assets.

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Safeway predicts ’08 growth

BY CSA STAFF

PLEASANTON, Calif. Safeway today announced its earnings outlook for the year 2008.

Safeway said that it expects earnings per share for 2008 to be in the range of $2.25 to $2.35. The company said it anticipates that identical-store sales growth (excluding fuel) will be in the range of 3% to 3.2%. According to Safeway, the identical sales growth will be strongly affected by contributions from Lifestyle stores and product innovation.

Innovation has been, and will continue to be, the key to our success, said Steve Burd, chairman, president and ceo. “We have developed highly successful programs to reduce costs, improve service, enhance the quality of products and the shopping environment, and have established new growth vehicles. We believe this will ensure our long-term growth.”

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Meijer looks to enhance supply chain

BY CSA STAFF

GRAND RAPIDS, Mich. As part of Meijer’s new requirement for suppliers to generate their own replenishment orders as part of its scan based trading (SBT) program, the company has partnered with Prescient Applied Intelligence, a provider of supply chain and advanced commerce solutions, to test a store level replenishment (SLR) pilot program with one of its major suppliers.

“The SLR pilot program includes about a dozen stores,” said Tim Cronk, supply chain planner at Meijer. “We are using the pilot phase to set benchmarks and expectations for the 150+ store rollout, currently planned for early 2008.”

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