OPERATIONS

Consumer confidence hits six-year high

BY Marianne Wilson

NEW YORK —Consumer confidence in July rose to the highest level in six years as Americans’ views of their finances and the economy improved, according to the the Thomson Reuters/University of Michigan index of consumer sentiment.

The index increased to 85.1 in July from 84.1 at the end of June. It was the highest level since July 2007.

Consumers said they were move favorable toward making purchases, including automobiles and homes.

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Former Dunnhumby exec heads to 89 Degrees

BY CSA STAFF

BURLINGTON, Mass. — 89 Degrees, a customer engagement agency that leverages data and analytically driven strategy for maximum ROI, has named Rosie Poultney VP, analytics.

“Rosie is a key hire in our evolution as a customer engagement agency, linking digital technology and analytics to drive omnichannel marketing in powerful new ways,” said Phil Hussey, president of 89 Degrees. “Adding Bill Pena recently as VP of technology services was another major step in this direction, as we bring world class talent to our technology solutions.”

Poultney has deep experience in analytics, segmentation, loyalty programs, media evaluation and the creation of actionable insights to improve customers’ experience and engagement. During her 17-year career with Dunnhumby, she led the delivery of insights to C-level clients in the grocery and wider retail sectors, spanning fashion, leisure, automotive, nonprofits, finance, telecoms and optical. She has considerable experience working with both retailers and consumer packaged goods companies to utilize customer data to inform assortment, pricing and new product launches.

Her client engagements have included Macy’s, Panera and Kroger in the U.S.; Tesco, Deutsche Telecom and Shop Direct Group in Europe.

Poultney has an MSc statistics and operational research from the University of London, and a BSc mathematics from the University of Hertfordshire.

89 Degrees enables multichannel solutions across a number of key verticals for clients such as Ikea, Hyundai, World Vision, Genzyme/Sanofi and Uno Chicago Grill.

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OPERATIONS

Walgreens rebrands in-store health clinics

BY Dan Berthiaume

DEERFIELD, Ill. —Walgreens is rebranding more than 370 former Take Care in-store health clinics as Healthcare Clinics. The national rebranding effort is already in process and expected to be complete by the end of August. Rebranding includes a new web page, walgreens.com/clinic.

“The new Healthcare Clinic allows us to leverage the strength of the Walgreens brand to help attract and introduce new patients to our retail clinic services, while creating a more seamless health care experience serving a wide variety of patient needs,” said Dr. Jeffrey Kang, Walgreens SVP of health and wellness services and solutions. “The health care landscape is evolving, and with a diverse and expansive collection of assets, Walgreens is uniquely positioned to play an integral role in addressing the needs of patients, payers and providers by helping to lower costs to the system while helping more people get, stay and live well.”

Take Care Health Systems LLC will remain a subsidiary of Walgreens, as well as the practice management company for the Healthcare Clinics at select Walgreens. The retailer said the rebranding will help bring all of Walgreens health care services under a single brand.

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N.Swann says:
Aug-30-2013 09:53 am

In the world of health clinic
In the world of health clinic Walgreens is of the known face which provides effective retail clinic facilities and service to the victims. As we well aware with the issue that now days around the whole world people are suffering from lack of proper and quality health care services through which they are able to get and repair their current health care demands. Therefore I must say that Walgreens establish a perfect stage to deliver quality health facilities to the victims through the retail clinics. urgent care Colorado Springs

N.Swann says:
Aug-30-2013 09:53 am

In the world of health clinic Walgreens is of the known face which provides effective retail clinic facilities and service to the victims. As we well aware with the issue that now days around the whole world people are suffering from lack of proper and quality health care services through which they are able to get and repair their current health care demands. Therefore I must say that Walgreens establish a perfect stage to deliver quality health facilities to the victims through the retail clinics. urgent care Colorado Springs

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Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

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