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Court dismisses ADA claim against Pier I

BY CSA STAFF

New York City — A federal appellate court in California has dismissed a lawsuit filed against Pier I by a disabled patron who claims he was unable to navigate the company’s store in Vacaville, Calif., because of architectural features that inhibited his movement, according to Dallas Business Journal.

Bryon Chapman filed suit against Pier 1 Imports in July 2004, claiming he came across interior design barriers during a visit that impeded his access. But the Ninth Circuit Court of Appeals dismissed the claim under the Americans with Disabilities Act on Friday, saying Chapman lacked standing in the case since “he has not alleged or proven that he personally suffered discrimination as defined by the ADA as to encountered barriers (at Pier 1) on account of his disability,” court records say.

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No more breakfast at Tiffany’s for Quinn

BY CSA STAFF

NEW YORK -Tiffany & Co. announced that James Quinn will retire in early 2012. Quinn joined Tiffany in 1986 and has served as president since 2003, responsible for the company’s sales outside the Americas.

Michael Kowalski, chairman and CEO, said, “Jim’s contributions to Tiffany over his long and illustrious career have been enormous. In particular, his leadership of the global expansion of the Tiffany & Co. brand has been transformative for the company. Over the past 25 years, few have contributed as much to Tiffany as Jim. A search has been commissioned for a senior executive to assume Jim’s responsibilities for the Asia-Pacific, Japan and Europe regions as well as Emerging Markets. This individual will report directly to me as an executive vice president.”

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JCPenney awarded for top customer service

BY CSA STAFF

PLANO, Texas – JCPenney announced that, for the third consecutive year, it was ranked number one among department store retailers in the Customers’ Choice survey released by the NRF Foundation and American Express.

According to the company, the positive results are due to itsCustomerFIRST initiative. Launched in 2008, CustomerFIRST is a comprehensive customer service training program that empowers every associate to make customers their top priority and provide an easy, exciting and engaging shopping experience to more than half of America’s families who shop at JCPenney each year, the company said.

"Customer service is a key point of differentiation for JCPenney, and earning this honor for the third consecutive year validates the progress we have made toward our vision of becoming America’s favorite shopping destination," said Myron Ullman, III, chairman and chief executive officer of JCPenney. "We know there is a correlation between highly satisfied customers and increased sales, and our 150,000 associates continue to work every day to build deeper, more enduring relationships that give customers the confidence to shop with us more often and spend more when they do."

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