OPERATIONS

Crocs counts customer traffic

BY Dan Berthiaume

Chicago – Crocs Inc. has selected ShopperTrak to provide retail traffic counting and analytics in store locations worldwide. In November 2012, Crocs started using a managed service from ShopperTrak at more than 170 stores. It completed a global rollout in spring 2013.

Crocs integrated ShopperTrak’s service into its own sales and labor IT infrastructure, consolidating access to key performance data and gaining visibility into specific traffic-related factors that drive success. This includes integrating traffic data into labor metrics to adjust personnel resources more effectively. The company also plans to pilot ShopperTrak’s in-store analytics services to evaluate the effectiveness of visual merchandising and perform detailed store comparisons.

“We evaluated multiple store analytics solutions and felt that ShopperTrak was the best fit for our needs, providing high-level accuracy and ability to scale across multiple regions,” said Scott Landblom, senior director of retail operations at Crocs. “Crocs is a global operation and we require our partners to be global as well. ShopperTrak provided the best solution to fulfill this requirement.”

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OPERATIONS

NRF to Congress: Delay Affordable Care Act employer mandate

BY Katherine Boccaccio

Washington, D.C. — The National Retail Federation penned a letter to Speaker of the House John Boehner and Minority Leader Nancy Pelosi, asking Congress to pass a one-year delay of the Affordable Care Act’s employer mandate.

The impending House vote follows the Administration’s announcement earlier this month of a one-year delay of the employer mandate provisions.

“NRF has worked hard to help our members come into compliance with the Affordable Care Act,” NRF senior VP David French wrote in the letter. “We have repeatedly voiced concern about the effect of the employer mandate penalties on retail and chain restaurant jobs and job growth. We have also expressed concern about the rapidly diminishing amount of time to come into compliance with the ACA.”



NRF recently testified before the House Energy and Commerce Subcommittee on Oversight and Investigations, where it called on the Administration and Congress to delay the health care reform law to provide businesses and employers more time to adapt their systems. Soon thereafter, the Administration announced its intention to delay the employer mandate requirements for one year.

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T.Gorski says:
Jul-18-2013 01:53 pm

Well, it is really great to see that the National Retail Federation has showed its concern regarding the effect of the employer mandate penalties on the job growth and chain restaurant jobs. It's really a crucial issue and definitely deserves the authority's attention. Tomasz Gorski from www.unitedfinances.com/

T.Gorski says:
Jul-18-2013 01:53 pm

Well, it is really great to see that the National Retail Federation has showed its concern regarding the effect of the employer mandate penalties on the job growth and chain restaurant jobs. It's really a crucial issue and definitely deserves the authority's attention. Tomasz Gorski from www.unitedfinances.com/

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OPERATIONS

Staples, Best Buy, Office Depot score highest on recycling report card

BY Katherine Boccaccio

San Francisco — Although most of the 16 electronics retailers scored by the Electronics TakeBack Coalition received an “F” grade, three companies – Staples, Best Buy and Office Depot – were deemed to have effective recycling programs.

More than half of the retailers failed the Coalition’s assessment, including Walmart, Amazon, Costco, Sam’s Club and Sears.

Some retailers offer trade-in programs where consumers can get store gift cards equal to the value of their traded in products, which they must ship back to the retailer. But the Electronics TakeBack Coalition, which promotes responsible recycling and green design of electronics, doesn’t view those as a substitute for recycling programs.

“We’d like to see more of these retailers step up and be the front door for recycling programs, in partnership with the manufacturer take back programs,” said Barbara Kyle, national coordinator, Electronics TakeBack Coalition.

The report card evaluated the 16 retailers’ programs against 20 criteria, including convenience, transparency, collection volumes and responsible recycling. Findings included:

  • Only three of the retailers (19%) have effective recycling programs, meaning they take back all or most of the 13 categories studied and offer physical collection sites.
  • Nine of the 16 retailers got F’s (56%), because they either have no recycling program or they take back only one item.
  • While all 16 retailers sell TVs, only two — Best Buy and Micro Center – take them back for recycling at their stores.
  • Nine retailers offer trade in programs, but only two of them – Best Buy and Radio Shack – let you bring trade in items back to their stores. The others require consumers to ship their old products back to the trade in vendor for credit.
  • Six of the 16 (37%) retailers are using certified e-Stewards for their recycling or trade in recyclers. The e-Steward standard is the highest in the industry, and does not allow vendors to export toxic e-waste to developing countries.

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