STORE SPACES

CSA Readers’ Choice Awards: Vote Now!

BY Staff Writer

New York — Help CSA determine the Most Innovative Retail Store of 2013 by voting for one of the five stores below. (For photos and info on the nominees, go to chainstoreage.com/multimedia.)

  • AT&T, LaGrange, Ill.
  • Converse, San Francisco
  • Hointer, Seattle
  • Marks & Spencer, Amsterdam
  • Polaroid Fotobar, Delray Beach, Fla.

Click here to vote.

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OPERATIONS

Amazon ups holiday hiring by 40% to hire 70,000 holiday workers

BY Marianne Wilson

Seattle — Amazon.com announced plans to add more than 70,000 full-time seasonal jobs in its U.S. fulfillment centers this holiday season, a 40% increase rise over last year. The company said it hopes to eventually convert many of those temporary seasonal opportunities into permanent roles.

“So far this year, we have converted more than 7,000 temporary employees in the U.S. into full-time, regular roles and we’re looking forward to converting thousands more after this holiday season,” said Dave Clark, Amazon’s VP of worldwide operations and customer service.

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OPERATIONS

RSR Research: Home Depot tops in digital gift cards

BY Dan Berthiaume

Walnut Creek, Calif. — The Home Depot comes in first in a new ranking of retail digital gift card offerings. Retailers with the highest overall digital gifting scores in a new RSR Research benchmarking report, “Digital Gift Cards: The Good, The Bad, And The Ugly, are The Home Depot, Sephora, Starbucks, Dunkin’ Donuts and The Cheesecake Factory.

This is third annual digital gift card report RSR Research has conducted and The Home Depot has been ranked number one each time. RSR found that, as a whole, digital gifting experiences are improving. According to the report, retailers with the best rankings have recognized that digital gifting is different than traditional online product sales, and as a result have streamlined the checkout process to include fewer screens, offer rich personalization capabilities, have convenient card management on mobile devices, and have strong and responsive customer service departments.

“This year we really raised the bar in terms of the evaluation criteria, focusing on truly exceptional experiences, said Nikki Baird, managing partner of RSR Research. “We commend The Home Depot and each of the category winners for continuing to outpace the competition when it comes to digital gifting.”

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