OPERATIONS

Curacao teams with Kronos for workforce management

BY Staff Writer

Chelmsford, Mass. — Kronos Inc. said Wednesday that Hispanic department store chain Curacao is using a comprehensive workforce management solution from Kronos to control labor costs and improve customer satisfaction.

Curacao’s previous manual and dispersed workforce management solutions have been automated and standardized with the Kronos time and attendance, forecasting and scheduling, and HR applications from Kronos. The new system also integrates seamlessly with the retailer’s enterprise-wide payroll system.

Previously, Curacao lacked the ability to accurately align labor to demand and incurred expenses from over scheduling. With the new system, Curacao has increased profitability through accurate schedules based on forecasts accounting for seasonal and weekly variations, events, and current trends.

"Kronos helps us control costs and improve profitability, which are important for any retailer, and especially for a growing one like Curacao,” said Noel Hernandez, area VP retail, Curacao. “As we are looking to expand, Kronos also gives us the peace of mind that no matter where we choose to go, our growing workforce will be managed effectively without added administrative burdens."

By using Kronos time clocks with biometric technology, Curacao has eliminated buddy punching, the costly act of employees punching in for one another. Kronos has also helped Curacao minimize compliance risk with federal, state, and other labor laws and regulations. As Curacao operates primarily in California, it must comply with complex California meal and break rules, and Kronos manages this through complete automation of pay policies.

As well, Curacao said it plans to expand to more than double its current size and Kronos will help it effectively manage its growing workforce through advanced integration and scalability capabilities.

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Dots names former Wal-Mart exec as new CEO, unveils plans to grow to 1,000 stores

BY Katherine Boccaccio

Glenwillow, Ohio — Fashion retailer Dots announced Tuesday it has named former Wal-Mart Stores senior VP Lisa Rhodes as its new CEO.

Rhodes, who led Wal-Mart’s U.S. apparel merchandising division, has been charged with leading Dots’ march toward 1,000 stores, also announced Tuesday.

Prior to her role at Wal-Mart, Rhodes was executive VP and chief merchandising officer for Maurice’s.

Rick Bunka will remain president at Dots, overseeing the balance of the corporate support functions at its Ohio headquarters, where the company’s store operations, distribution, financial, human resources, and information technology segments will remain. The retailer also announced plans to create a Dots merchandise center in New York City.

"These moves are a bold step to propel Dots into a true national retailer,” said Bunka.

Dots currently has more than 400 stores in 28 states. Irving Place Capital made an investment in the company in January 2011.

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CVS/pharmacy joins Shopkick as inaugural retail pharmacy partner

BY Antoinette Alexander

Palo Alto, Calif. — Shopkick, a shopping application that rewards shoppers for walking into stores and interacting with products, has teamed up with CVS/pharmacy to roll out a first-ever offering of walk-in and other rewards at a retail pharmacy, Shopkick announced on Tuesday.

The program kicks off with a special offer, kicking $5 back to shoppers who visit participating CVS/pharmacy locations with the Shopkick app. 



“The CVS/pharmacy partnership with Shopkick is another exciting step in our ongoing efforts to expand our mobile capabilities for our digitally minded customers,” stated Rob Price, CMO for CVS/pharmacy. “We’re looking forward to working with Shopkick and to delivering on our goal of creating the most personalized and accessible shopping experience for our customers.”
 


CVS/pharmacy customers will receive Shopkick’s cross-retail currency “kicks” for walking in to 1-of-150 stores throughout the San Francisco Bay area, and will receive special offers and opportunities to interact with partner brands throughout their shopping experience. CVS/pharmacy customers will also receive additional kicks when they make a purchase with a MasterCard or Visa card through Shopkick’s “Buy & Collect” program.
 


CVS/pharmacy customers can also redeem kicks for CVS/pharmacy gift cards in the Shopkick Rewards Mall. 


To provide rewards to shoppers actually walking in stores, the Shopkick app detects a Shopkick signal, emitted from a patent-pending device located in each participating store and picked up by a shopper’s smartphone handset. Because the store is focused on rewarding actual visitors, it then delivers “kicks” via the app, which can be collected at all participating partner store locations. Kicks are redeemed for in-store gift cards, song downloads, movie tickets, Facebook Credits, donations to charities and more.

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