OPERATIONS

CVS sees growth via personalization, pharmacy, new MinuteClinics

BY Dan Berthiaume

Woonsocket, R.I. – CVS is basing its enterprise growth strategy on succeeding in the evolving pharmacy benefit management marketplace, capitalizing on the specialty pharmacy opportunity, driving retail growth through personalization, unlocking adherence through pharmacy excellence and expanding MinuteClinics.

"Looking to the future, our enterprise growth strategy will continue to capitalize on our unique competitive advantages," said Larry J. Merlo, president and CEO of CVS. "We’re focused on winning new lives, whether or not we are the PBM, and on capturing greater share of pharmacy spend across all channels. We will continue to drive operational efficiencies and excellence in execution along with continuous innovation to better meet the changing needs of our customers. With the building blocks of our enterprise strategy in place, we have a strong outlook for 2014 and beyond."

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Office Depot creates new organizational structure

BY Dan Berthiaume

Boca Raton, Fla. – Office Depot has formed its executive committee and leadership team.

“Since I joined the Company last month, my priorities have been to name a headquarters location and select a leadership team that incorporates the best talent from both companies and also adds fresh perspective from the outside,” said Roland Smith, Chairman and CEO of Office Depot, Inc. “Last week we named Boca Raton as our corporate headquarters. Today, I am sharing the company’s new organizational structure which focuses on accountability and streamlined decision making. I believe this approach provides the best foundation to execute the merger synergies and transformation strategy for long-term growth.”

The following positions make up the executive committee and report to Smith:

President, North America. This position will be responsible for managing the following functions: retail, contract sales, e-commerce, merchandising, marketing, real estate and supply chain. The company will commence an external search for a seasoned executive to fill this role. In the meantime, this position’s direct reports will report directly to Smith.

Steve Schmidt is president, international. This position, which ultimately will be based in Europe, manages the Company’s international businesses in Europe, Asia, New Zealand, Australia and Mexico.

Steve Hare is the executive VP & CFO. He is responsible for the oversight of all financial aspects of the company, including financial planning, and accounting and control. He also manages treasury and investor relations as well as the internal audit and tax functions, and oversees IT and the integration office.

Michael Allison is the executive VP & chief people officer. He has global responsibility for all HR functions and the communications function reports to him.

Elisa Garcia is the executive VP & chief legal officer. She is responsible for managing legal, regulatory, compliance and government affairs worldwide as well as the loss prevention function. She also serves as general counsel and secretary for the organization.

Chief strategy and innovation officer. The company will begin an immediate search to fill this position which will drive strategy and lead efforts to develop and prioritize key business initiatives.

In addition to the executive committee, Smith has created a newly formed leadership team, which includes members of the executive committee and executives who report to the president of North America and the CFO. These executives are: Steve Calkins, executive VP of contract sales, Ron Lalla, executive VP of merchandising, Larry Hartley, senior VP of supply chain, and Tim Rea, executive VP of marketing, Rob Koch, senior VP of real estate, Todd Hale, senior VP and global CIO, and Deb O’Connor, senior VP of integration.

The company is conducting an outside search to fill the positions of executive VP of retail and executive VP of e-commerce. Juan Guerrero, currently senior VP of retail for legacy Office Depot, will act as interim head of retail during the search process for executive VP of retail and will be a candidate for this role. Mike Kirschner, currently senior VP of e-commerce for legacy Office Depot, will act as interim head of e-commerce and will be a candidate for this role.

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Walgreens adds holiday hours, gift app

BY Dan Berthiaume

Deerfield Park, Ill. – Most Walgreens stores will be open until midnight through Christmas Eve, and most stores will be open Christmas Eve and Christmas Day, including 1,600 24-hour locations. On Christmas Day, most non-24-hour stores will be open from 8 a.m. until 6 p.m.

Pharmacies will be open from 9 a.m. until 5 p.m. through Christmas Eve and select pharmacies will be open 9 a.m. until 5 p.m. Christmas Day, and 24-hour stores and pharmacies are always open. In addition, Walgreens is offering a gift finder tool accessible online or through the retailer’s mobile app.

“As many shoppers are checking the final presents off of their lists, they oftentimes need to pick up one more item before celebrating,” said Moe Alkemade, group VP of consumables, sundries and seasonal for Walgreens. “In fact, our research indicates that approximately 97 percent of people see themselves making an impromptu shopping trip this season. With our more than 8,000 locations nationwide, Walgreens offers a variety of last-minute gifts to complete the holiday shopping experience.”

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