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David’s Bridal ensures timely order fulfillment

BY Dan Berthiaume

Atlanta – David’s Bridal is using omnichannel solutions from Manhattan Associates to ensure on-time and accurate delivery of customer orders from across its network. The company is using Manhattan’s order management solution to orchestrate both customer and store replenishment orders to ensure reliable fulfillment.

In addition, the software is used to pool and govern availability of inventory across David’s Bridal’s e-commerce and store distribution network to allow the retailer’s entire supply chain to service each customer’s needs. David’s Bridal uses Manhattan’s order management solutions as the hub of supply and demand across its network. This has allowed the retailer to move beyond visibility and instead use inventory availability information across all of its channels, allowing e-commerce, store and call center operations to work from a single view of the network. This, in turn, results in David’s Bridal being able to match available inventory across the network to an individual customer’s need.

"We are proud to be a long-standing partner with David’s Bridal as they further enhance the customer focus that has been the hallmark of their success,” said Eddie Capel, president and CEO, Manhattan Associates. “Like so many of our omnichannel customers, we’ve worked together to deliver successful projects to increase sales and improve service."

“Our business is founded on offering brides the widest variety of products always delivered on time for her big day, no matter how she chooses to shop with us: online, in our stores, or by phone. It’s critical that we have one system we can rely on to provide inventory availability and manage orders across our network,” said Caryn Furtaw, chief information officer, David’s Bridal. “With Manhattan’s solutions, we have a foundation on which we can continue to build out our omnichannel initiatives.”

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Dover Saddlery explores strategic alternatives

BY Dan Berthiaume

Littleton, Mass. – The board of directors and senior management of Dover Saddlery, Inc. have initiated a process to identify and consider a range of operational, financial and strategic alternatives to better pursue its growth strategy and that may accelerate the enhancement of value for the benefit of its stockholders.

At the direction of the board, the company has engaged Duff & Phelps Securities, LLC as its exclusive financial advisor in connection with the review process. While the board has previously received unsolicited expressions of interest in relation to various potential strategic transactions from time to time, it says it is not currently in discussions with any particular party. Dover Saddlery says it will continue executing its long-term operational plan, which includes the continued rollout of its retail store expansion plan and the integration and realization of the strategic and financial benefits of new retail stores opened during the past several years.

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Demandware releases digital store solution

BY Dan Berthiaume

Burlington, Mass. – Demandware is releasing a new in-store solution that will extend the omnichannel capabilities of the Demandware Commerce platform into the physical store. Demandware’s new digital store solution will allow retailers to digitize the store by combining omnichannel platform capabilities with purpose-built store functionality such as buy in-store/ship to home, guided selling, bar code scanning and secure credit card transactions.

The digital store solution leverages customer, product and inventory data from Demandware Commerce and enables store associates to access this information on the sales floor via a tablet. A tablet app allows store associates to gain access to a customer’s profile and past purchases, view product inventory availability and leverage that information to create a more personalized shopping experience for customers. Associates can also use the app to find additional product styles and sizes, make recommendations based on buyer preferences, perform price matching and overrides and more.

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