OPERATIONS

DEA investigates Safeway

BY Dan Berthiaume

Pleasanton, Calif. – The U.S. Drug Enforcement Agency (DEA) is investigating how Safeway Inc. reports and keeps records on the theft and loss of controlled substances. In a regulatory filing, Safeway said it received a subpoena from the DEA to look into its controlled substance practices.

The filing also said Safeway cannot be sure how much financial liability could be potentially involved as a result of the investigation, but should not affect its fiscal results. Safeway is cooperating with the DEA. In 2012, the DEA revoked the controlled substance licenses of two CVS locations in Florida.

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Lowe’s to open customer support center in Indiana

BY Marianne Wilson

MOORESVILLE, N.C. — Lowe’s announced plans to locate a customer support center in Indianapolis, creating up to 1,000 new jobs by 2016.

The retailer plans to invest $20.5 million to purchase, renovate and equip a 140,000-sq.-ft. office facility at Intech Park 12, 6620 Network Way, on the northwest side of Indianapolis. The new center will support stores and internet sales, delivery services and repair services for Lowe’s customers across the United States.

The facility is expected to be operational in the first quarter of 2015 and will complement the company’s existing customer support centers located in Wilkesboro, North Carolina, and Albuquerque, New Mexico.

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Facebook introduces ‘save’ feature

BY Dan Berthiaume

Menlo Park, Calif. – Facebook is introducing a new “save” feature that allows users to save items they find on Facebook to check out later when they have more time. Users can save items like links, places, movies, TV and music.

Only the user can see the items they save unless they choose to share them with friends. Users can view the items they saved at any time by going to their saved items in the “More” tab on mobile or by clicking the link on the left hand side of Facebook on the Web. The saved items list is organized by category and users can swipe right on each item to share it with friends or move it into their archive list. Reminders will periodically appear in users’ news feeds.

Facebook will make save available on iOS, Android and Web in the next few days. While this feature will not have the same benefit as the “Buy” call-to-action button on ads and page posts to purchase a product directly from a business, without leaving Facebook, that is currently being tested, it will give consumers another chance to look at retail-related posts that they may not have time to view.

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