OPERATIONS

Delhaize banners earn Energy Star award

BY Staff Writer

Salisbury, N.C. — Delhaize’s Food Lion, Harveys and Reid’s chains have earned their 12th consecutive Energy Star award from the U.S. Environmental Protection Agency.

"We are honored to receive this Energy Partner of the Year Sustained Excellence award for the twelfth year and are committed to increasing energy efficiency in our stores," Susan Sollenberger, director of energy, maintenance and equipment purchasing at Delhaize America South. "Food Lion, Harveys and Reid’s remain dedicated to environmental stewardship and are proud to continue to lead the way with energy conservation initiatives."

"EPA is recognizing Food Lion, Harveys, and Reid’s for earning EPA’s highest Energy Star award – the 2013 Partner of the Year Sustained Excellence Award," said Bob Perciasepe, acting administrator, U.S. Environmental Protection Agency. "The companies lead the field with their commitment to energy efficiency and demonstrates how all Americans can save energy, save money, and create a healthier environment."

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S.Gacho says:
Mar-26-2013 10:21 am

A lot of business minded people nowadays are staring a business related to food. They believe that no food business will never click because its the basic need of the people. - Michael Courouleau

S.Gacho says:
Mar-26-2013 10:21 am

A lot of business minded people nowadays are staring a business related to food. They believe that no food business will never click because its the basic need of the people. - Michael Courouleau

buangsila001 says:
Mar-20-2013 11:46 pm

They really have the Corporate Social Responsibility I think, that is why they have gained many awards. They re not only thinking for profit but also they are for the environment.

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OPERATIONS

Bi-Lo names president

BY Staff Writer

Jacksonville, Fla. — Anthea Jones has assumed the role of president at Bi-Lo. He will continue to serve as SVP operations.

Jones comes to the position from the Bi-Lo side of the recent merger between regional supermarkets Bi-Lo and Winn-Dixie. He signed on with Bi-Lo in 1999 after 17 years at Food Lion. He also is the immediate past board chairman for the Global Market Development Center.

Jones succeeds Michael Byars in the position. Randall Onstead continues as president and CEO of the combined company, Bi-Lo Holdings.

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buangsila001 says:
Mar-20-2013 11:47 pm

Congratulations for getting the position, I know she will do a great job. Knowing her background it is really good. - Carmack Moving and Storage

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OPERATIONS

Report: Sam’s Club, Amazon tops in retail customer experience

BY Katherine Boccaccio

Waban, Mass. — Research results released Tuesday by consulting firm Temkin Group revealed, among retailers, Sam’s Club and Amazon earned top marks.

According to the 2013 Temkin Experience Rankings which queried 10,000 U.S. consumers about customer service issues across 246 companies in 19 industries, Sam’s Club and Amazon earned the top spots in the retail sector and RadioShack was the lowest rated retailer for the third consecutive year.

The retail industry, on average, was tied for third out of 19 industries studied and one of four industries with an average rating of good.

“The retail industry remains one of the better sectors for customer experience, but RadioShack is a real black sheep in the industry,” said Bruce Temkin, managing partner of Temkin Group.

The Temkin Experience Ratings evaluated three areas of customer experience: functional, accessible and emotional. Other key findings of the report included:

  • Three of the top 10 companies across all industries are retailers: Amazon and Sam’s Club (tied for No. 5 overall), and Ace Hardware (No. 7 overall).
  • RadioShack is the lowest-rated retailer for the third consecutive year and 191st overall in 2013. The retailer is also the lowest scoring across all three underlying components: functional, accessible, and emotional.
  • Amazon and Costco are the top rated in the functional component, Ace Hardware is the top rated in the accessible component, and Nordstrom is the top in the emotional component.
  • Office Depot (increase of 11 percentage points) and Barnes & Noble (increase of eight percentage points) made the largest improvements in the industry from 2012.
  • J.C. Penney (decrease of six percentage points), Sam’s Club (decrease of four percentage points), and Lowe’s (decrease of four percentage points) had the largest declines from 2012.
  • The average rating for the retail industry increased from 71% in 2012 to 74% in 2013.
  • Sixteen of the 24 retailers that were in both the 2012 and 2013 ratings showed improvement.

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S.Gacho says:
Mar-26-2013 10:22 am

Online selling is good due to the reason that it is cheaper. On the other hand, a lot of it were not the real brands and it also cost you shipment or delivery. - Michael Courouleau

S.Gacho says:
Mar-26-2013 10:22 am

Online selling is good due to the reason that it is cheaper. On the other hand, a lot of it were not the real brands and it also cost you shipment or delivery. - Michael Courouleau

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