REAL ESTATE

Disney Store announces 2012 store opening plans

BY Katherine Boccaccio

Pasadena, Calif. — The Disney Store on Tuesday announced its 2012 store opening plans, which includes 13 new and remodeled locations in North America, and the company’s first ever store in China, opening in the fall in Shanghai.

The North American openings include the debut of Disney’s new interactive store format in the states of Colorado, Connecticut, Delaware, Utah and Virginia.

In Japan, the city of Sendai recently held the grand opening of its first newly designed location, and Disney Store in Milan, Italy will host the grand opening of its newly designed store in February 2012.

“We have laid a solid foundation and set a new standard for specialty retailers since launching our new store design in 2010,” said Paul Gainer, senior VP of Disney Store North America. “Our momentum continues to grow, and with the partnerships we have built with our landlords we have our best store opening slate to date, opening in premiere locations across the United States and Canada.”

Remodel and relocation plans in the United States and Canada call for a relocation of the Disney Store in Glendale (Calif.) Galleria that will reopen in the new design, a relocation of the Ala Moana Center store in Honolulu that will also debut with the new design – the first in Hawaii – and the remodels and relocations of stores in Tyson’s Corner Center in McLean, Va.; Christiana Mall in Newark, Del.; South Coast Plaza in Costa Mesa, Calif.; Queens Center in Elmhurst, N.Y.; West Field Valley Fair Mall in Santa Clara, Calif.; and Westfield Valencia Town Center in Valencia, Calif.

New locations include Park Meadows Mall in Lonetree (Denver), Colo.; City Creek Center in Salt Lake City; Mall at Millenia in Orlando; Scarborough Town Centre in Scarborough, Ontario, Canada; and Danbury Fair Mall in Danbury, Conn.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
OPERATIONS

NRF: Amazon.com tops in customer service

BY Katherine Boccaccio

New York City — According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.

The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.

Behind Amazon.com in the No. 1 spot (Amazon.com ranked second last year) was L.L. Bean in second, Zappos.com in third, Overstock.com in fourth, QVC in fifth, Kohl’s in sixth, Lands’ End in seventh, J.C. Penney in eighth, Newegg in ninth and Nordstrom in tenth place.

Consumers were asked which retailer they thought delivers the best customer service overall.

“Today’s consumer has high expectations when it comes to their shopping experience, whether in-store or online,” said NRF Foundation executive director Kathy Mance. “The top retailers on this list found effective ways to win over shoppers not only with low prices, but also stellar customer service and value-added features such as unique mobile applications, free shipping and unforgettable in-store experiences.”

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
FINANCE

Wal-Mart seeks end to re-filed gender-bias lawsuit

BY Katherine Boccaccio

San Francisco — A Tuesday report by Reuters said that Wal-Mart filed a motion on Monday to dismiss a lawsuit filed last October by a regrouping of women whose earlier gender bias class action was ended by the U.S. Supreme Court.

Plaintiffs alleging that Wal-Mart denied them pay raises and promotions because of their gender are regrouping after the Supreme Court last year dismantled a class of up to 1.5 million current and former Wal-Mart workers. The reformulated lawsuit, filed in a San Francisco federal court in October, said the women were confining their allegations to California.

But in its Monday motion to dismiss, Wal-Mart said the smaller proposed class action actually seeks to cover all women who were employed at any Walmart in any region that included a California store.

"This attempt to cobble back together the original class badly misses the point," Wal-Mart said. "Without the ‘glue’ of a common policy or practice holding individual claims together, there is no justification for adjudicating them collectively. And plaintiffs still fail to allege any such ‘glue.’"

Wal-Mart proposed a May hearing date for its dismissal motion.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...