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Disney Store takes Oracle’s Innovator of the Year award

BY Marianne Wilson

New York — Disney Store was honored as Innovator of the Year at the 2012 Oracle Retail Excellence Awards. The awards were announced at the annual Oracle Retail CrossTalk event, held June 26-28, at Swissôtel, Chicago.

Other Oracle award recipients included Urban Outfitters, in the category of “Outstanding Achievement in Customer Experience,” and Abercrombie & Fitch, in the category of “Outstanding Achievement in Business Performance.”

In addition, Michael Belk, CIO of Belk Inc., was named “CIO of the Year,’ and Julius Odian, VP technology and development, Falabella Group, was honored as “Retail Executive of the Year.”

The annual awards are designed to recognize Oracle retail customers’ use of technology to achieve goals in business performance, innovation, and customer experience.

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Study: Consumers more loyal to retail stores and products than brands

BY Staff Writer

Denver — When consumers search for online coupons and savings, 62% search for store-centric deals, 24% for product-specific coupons, and only 14% search specifically for brand name product discounts online, according to the first Buy-havior Report, from coupon-search engine ShopAtHome.com. The report tracks consumer search habits on the site.

Of the 62% of consumers looking for store-centric savings, Wal-Mart was the most-searched for retailer followed by Kohl’s and Target, respectively.

Sony was the most-searched for brand out of the 14% consumers searching for brand names. It was searched three times more than the next brand on the list: Swiffer.

In other survey findings:

  • “Toilet paper” was the most-searched term on the site and has been for the past two months. “Laundry detergent” was the next highest search.
  • Half of the top 10 searched terms were for consumable goods like toilet paper, laundry detergent, coffee and butter.
  • New York City residents used the site most followed by Houston, Chicago, Los Angeles and Denver, respectively.
  • The average ShopAtHome.com user receives $41 in cash per month. As much as 10,000 checks are mailed out each month to users.
  • In addition, 73% of consumers using ShopAtHome.com used it between 7 a.m. and 6 p.m., regardless of the day of the week. Only 18% used it after 6 p.m.

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U.K.’s New Look taps Kronos for workforce management

BY Marianne Wilson

Chelmsford, Mass. — British fashion retailer New Look has selected workforce management solutions from Kronos Inc. to maximize labor productivity and increase sales conversion rates in its 670 stores in the United Kingdom, Ireland, France, and Belgium. Kronos will optimize the scheduling and manage the time and attendance of 16,000 full- and part-time staff and align labor to demand in each store.

Kronos will use a combination of historical sales data, predicted sales figures, shopper numbers, and essential store tasks to determine the optimum staffing schedules for each store, matching labor requirements to individual store demand.

In addition to scheduling and time and attendance applications, New Look will use Kronos’ new time clock, InTouch, which features an unrivalled user experience, robust employee self-service, and cloud-ready capabilities, Kronos said.

“Our priority was to leverage a proven workforce management solution to increase the productivity of our retail colleagues and improve sales conversion rates,” said Steve Challes, head of channel development, New Look, Wokingham, England. “Kronos will support us in the key objective of scheduling the optimum number of people at all points throughout the day. We look forward to benefiting from Kronos’ international expertise as we roll out the solution throughout Europe.”

Selecting Kronos for its retail stores has reinforced New Look’s relationship with Kronos, as 1,000 employees at New Look’s distribution center have used Kronos for time and attendance since 1997.

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