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Dixons supports customer service, labor management with Reflexis

BY Dan Berthiaume

London – Dixons Carphone plc has selected Reflexis workforce management solutions to further enhance its customer service offering and increase employee involvement in labor management processes. The retailer will implement the solutions in its 500 Currys, PC World, and Dixons Travel Stores.

After an 18-month review including live trials with multiple vendors, Dixons selected Reflexis Workforce Manager, Reflexis Time and Attendance, and Reflexis Advanced Analytics and Reporting.

“In this challenging retail environment, it is critical to engage with store colleagues to provide a consistent and an enjoyable shopping experience for our customers across the estate,” said Paul Justice, central operations director, Dixons Carphone (Currys, PC World, Dixons Travel). “We saw an opportunity to partner with a vendor that could provide better forecasting and scheduling capabilities while adding new functionality such as allowing colleagues to view their schedules, swap shifts, book holidays, and view their timesheets at anytime from anywhere using a mobile app. Managers can also access the solution from anywhere using desktop, tablet, and mobile devices.”

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Independent retailers deploy FlexReceipts digital receipts

BY Dan Berthiaume

Orlando, Fla. – Digital receipts solution provide FlexReceipts will provide its technology to several independent retailers including denim retailer Paige USA, sportswear retailer TravisMathew, men’s clothier Milton’s, Rusty Del Mar Surf Shop and Robert’s China.

FlexReceipt’s technology lets retailers offer their customers personalized digital receipts, encouraging customer interaction once the transaction is complete. The FlexReceipts platform marries a retailer’s point-of-sale operation with back-end analytics, enabling them to incorporate product recommendations and unique discount codes, as well as embed video and promotions.

“TravisMathew is crafted with an eye on detail that our clients have come to expect, and we apply that same level of attention to our clients’ shopping experience,” said TravisMathew director of retail Ashley Fella. “When we began researching how to offer digital receipts, we sought a vendor with that same devotion to detail, and it was clear that FlexReceipts could help us deliver on that brand promise. Our partnership with FlexReceipts gives us the ability to better serve our customers, even after they’ve left the store.”

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FTC okays Safeway-Albertsons merger

BY CSA STAFF

The U.S. Federal Trade Commission has cleared the merger of supermarket operators Safeway Inc. and Albertsons, creating a larger competitor to rival chain Kroger. But there is one caveat.

The FTC agreed to the deal only after Safeway and Albertsons agreed to sell 168 stores to address the FTC’s competition concerns.

The FTC said that without the store sales the merger would have lessened competition in 130 local markets in Arizona, California, Montana, Nevada, Oregon, Texas, Washington and Wyoming.The supermarket operators had argued that combining their distribution and purchasing efforts would produce cost savings that could be directed toward store improvements and lower prices.

Edith Ramirez, chairwoman of the FTC, said: "Absent a remedy, this acquisition would likely lead to higher prices and lower quality for supermarket shoppers in 130 communities. This settlement will ensure that consumers in those communities continue to benefit from competition among their local supermarkets."

The merger, announced in March, was valued at about $9.4 billion. Safeway and Albertsons announced the store-divestiture plan last month.The deal would create a larger competitor to Kroger Co., the biggest U.S. grocery store chain.

In December, Albertsons CEO Bob Miller said: “This transaction offers us the opportunity to better serve customers by adapting more quickly to evolving shopping preferences in diverse regions across the country. It also brings together two great organizations with talented management teams. (Safeway CEO) Robert Edwards and his team have done an outstanding job in positioning Safeway’s core business for success, by investing in its stores and creating innovative strategic marketing programs that contribute to shareholder value. Working together will enable us to create cost savings that translate into price reductions for our customers. Together, we will be able to respond to local needs more quickly and deliver outstanding products at the lowest possible price, more efficiently than ever before.”

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