STORE SPACES

DMW enhances operations with new Service Enhancement Plan

BY Staff Writer

Latham, N.Y. — After announcing the realignment of corporate management earlier this month, DWM Facilities Maintenance announced its newly developed Service Enhancement Plan (SEP) to better serve the needs of its existing clients and drive long-term growth. In this strategic shift, DWM will expand the Client Lead role and add multiple account manager positions.

“We are proud to provide services 14% faster than our competition, but we know there is still room to improve service response times. The SEP reflects our dedication to providing the industry’s best service to our clients,” said Christian Dickinson, director of customer service.

In an effort to better serve clients, DWM has added eight new positions since November.

“As we continue to grow, it is important to stay true to the premise DWM was founded on — customers comes first. While our overall goal has not changed as we have grown over the years, it is always important to reevaluate how we are achieving that goal to ensure efficiency and customer satisfaction. The SEP will be an ongoing effort to drive the levels of satisfaction our customers expect,” said Brian Whitt, COO.

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STORE SPACES

Report: Kroger to build Atlanta DC

BY Dan Berthiaume

Cincinnati — Kroger Co. is reportedly planning to build a $250 million distribution center in the suburban Atlanta area. According to the Cincinnati Business Courier, Kroger will open the 1 million-sq.-ft. facility in the suburb of Forest Park, on the site of the former Fort Gillem army base by September 2015.

The distribution center will open with 700 to 900 skilled workers, and eventually employ about 1,500 people. Kroger declined to comment on the report.

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Lowe’s introduces virtual 3-D room remodeling for customers

BY Marianne Wilson

Mooreseville, N.C. — Lowe’s has launched Lowe’s Innovation Lab, with a goal of creating new technology to solve common consumer frustrations while working alongside start-ups, universities, specialized professionals and other companies. The first concept to come out of the lab is the Lowe’s Holoroom, a home improvement simulator that applies 3D and augmented reality technologies to provide homeowners an intuitive, immersive experience in their dream rooms.

"We know that for many homeowners, the struggle to visualize a completed home improvement project or to share that vision with others can stop a project in its tracks," said Kyle Nel, executive director of Lowe’s Innovation Labs. "The Holoroom is our solution, enabling consumers to visualize their project and share that vision with family and friends."

A customer uses the new solution by choosing their preferred products, and then viewing and experiencing the products in the Holoroom. While in the Holoroom, they can make changes to the room design until they are satisfied with the results. They can then take home a printout or view a 3-D model of the room which they can share with others via with a free app available on iOS or Droid devices.

"Lowe’s wants to lead innovation by developing disruptive technologies that will help us establish a long-term competitive advantage," said Nel. "Lowe’s Innovation Labs will allow us to quickly bring in new technology and new partners, explore a wide range of possibilities and identify opportunities to develop concepts like the Holoroom."

SciFutures, a foresight and innovation consultancy, partnered with Lowe’s on the development of the Holoroom.

The Lowe’s Holoroom will be introduced in select Toronto stores in 2014, and equipped with thousands of products to help customers plan a bathroom remodel.

Additional product categories and rooms will be added to the solution in the next 12 to 18 months.

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