OPERATIONS

Dollarama names new COO

BY Dan Berthiaume

Montreal — Dollarama Inc. has named Johanne Choinière as COO, effective May 12. In this role, Choinière will be responsible for overseeing retail store operations as well as logistics, distribution and supply chain management.

Since 1999, Choinière was employed at Metro Inc., where she held increasingly senior positions across the organization, including senior VP merchandising for Metro Ontario and, most recently, senior VP of Metro’s Ontario Division.

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OPERATIONS

Staples testing 3D printing services in two locations

BY Marianne Wilson

Framingham, Mass. — Staples has partnered with 3D Systems, a leading provider of 3D content-to-print solutions, to test 3D printing services in two stores in New York and Los Angeles.

Each store features a 3D printing center that lets consumers and small businesses create personalized products and use 3D printing hardware. Customers can also bring in their own 3D print-ready files to have them printed.

“3D printing offers enormous potential for small businesses, and by using Staples, they can print with the technology without having to invest in it,” said Damien Leigh, senior VP of business services for Staples. “The test with 3D Systems will help us learn about our customers’ needs for a local 3D printing service, and how Staples can help them make more happen for their business through 3D printing.”

With the new centers, both small businesses and consumers are able to learn more about 3D printing through demonstration areas where they can use design software and see 3D Systems printers in action. Each store has a photo booth to capture customers’ facial images for the purpose of personalizing 3D products like figurines, and customers can also print personalized smartphone cases.

In addition, the store has a 3D Systems expert on-site, along with trained store associates to help guide customers. Items will be printed on site or through 3D Systems and shipped directly to their offices or home.

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OPERATIONS

Massmart CEO resigns

BY Dan Berthiaume

Sandton, South Africa – Grant Pattison, CEO of Massmart Holdings Ltd., a South African retailer that operates as a subsidiary of Wal-Mart, is resigning. Pattison, 43, will be replaced by Massmart COO Guy Hayward, 48, on June 1, as part of what the company terms a smooth succession plan.

Pattison joined Massmart in 1998 and was appointed CEO in 2007. He was CEO when Massmart sold a majority stake to Wal-Mart Stores Inc. Hayward has served with Massmart since 2000, receiving appointments as CFO in 2001 and COO in 2012.

“I have led a remarkable team and I am immensely proud of what we have accomplished during my tenure,” said Pattison. “The group is in good shape and well positioned for growth and I can think of no better time to hand over the reins. My successor is someone with whom I have worked closely and who has the skill and energy to take Massmart forward. I would like to congratulate Guy on his appointment and wish him well in his new role.”

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