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Domino’s Pizza launching voice ordering for its iPhone, Android apps

BY Marianne Wilson

Ann Arbor, Mich. — Domino’s Pizza, in conjunction with Nuance Communications, is launching voice ordering for its iPhone and Android apps.

"There will be a day when typing on keyboards or with thumbs on mobile devices will come to a close; we want to be the ones who continue to advance the technology experience – hand-in-hand with our customers," said Patrick Doyle, Domino’s Pizza president and CEO. "Our mobile app users who are a part of this launch are truly helping set the foundation for the innovations of today, that will soon enough become the standards of tomorrow."

The platform, in partnership with Nuance, puts Domino’s at the forefront of an intuitive ordering method that is a true first within both traditional and e-commerce retail.

Domino’s new voice ordering platform is powered by Nuance’s Nina Mobile, an intelligent virtual assistant that leverages speech recognition, speech synthesis and natural language understanding technologies. Together, the platform delivers a human-like, conversational customer service experience that allows users to speak an order and quickly add items to their cart. The platform launches today in beta format, which will allow for additional enhancements as customers become familiar with the new ordering feature.

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Report: Wal-Mart opens website for Indian small retailers

BY Dan Berthiaume

New Delhi, India – Wal-Mart Stores In. has reportedly opened an e-commerce site to serve the small retailers that shop at its members-only cash-and-carry stores in India. According to Bloomberg, Wal-Mart is piloting the site for small retailers located in the cities of Hyderabad and Lucknow, with full rollout across India planned in January 2015.

Cash-and-carry stores in India only serve small retailers, who must have special tax documents to purchase goods at them. Regular consumers cannot shop at Indian cash-and-carry stores. Wal-Mart is aiming the site at retailers located more than 12 miles from the nearest cash-and-carry store, and seeks to have 10% of all cash-and-carry purchases executed online after full nationwide rollout.

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Stage Stores names veteran retail exec to board

BY Dan Berthiaume

Houston – Elaine D. Crowley, 55, was appointed to the Stage Stores Inc. board of directors. Her appointment brings the board’s membership to 10 directors.

Crowley, an independent director, has been named to serve on the board’s Audit Committee and on its Corporate Governance and Nominating Committee. Crowley, who spent nine years at Price Waterhouse, ultimately attaining the position of senior audit manager, has held various senior executive level financial positions at a number of retail companies. Most recently, she served as executive VP and CFO for Mattress Giant Corp., executive VP and CFO for Michaels Stores Inc. and CFO for The Bombay Company Inc.

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