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Domino’s Pizza selects ACI Worldwide payment system

BY CSA STAFF

New York City Payment solution-provider ACI Worldwide said Monday that Domino’s Pizza has partnered with ACI to consolidate payments processing, add more features and improve personalization for customers ordering online.

The new system enables Domino’s to accept new payment types in the future, and will be available across all locations.

Domino’s Pizza selected ACI Worldwide to help manage the costs of accepting payments in a secure environment.

“The cost to process electronic payments, such as card transactions, is significantly higher than other forms of payment. As our customers increasingly turn to cards rather than cash, we knew we needed to have as much control as possible on our transaction processing,” said Christopher McGlothlin, CIO at Domino’s Pizza. “We also need to ensure we provide our franchisees with the most secure, efficient and innovative platform, at the lowest cost, and we are confident ACI Worldwide will deliver that for us.”

The ACI Worldwide solution provides enterprise payment acceptance authorization, switching, rewards and loyalty management, gift and stored value card management, and enhanced loss prevention with refund and check authorization tools.

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New energy in electronics

BY CSA STAFF

Several initiatives in the electronics area announced last week should help Target narrow the competitive gap while improving customer satisfaction and minimizing returns. The company created a free service called 1-877-myTGTtech to assist customers with questions and provide technical support. A new Target Mobile offering takes advantage of a relationship with RadioShack to create in-store mobile centers that will be in 850 stores by year-end and chain-wide by 2011. The third initiative involves a trade-in offering whereby customers can return used equipment and devices and receive credits toward future purchases. The trade-in program launched in Northern California on Aug. 24, will rollout to additional stores in September and will be available in approximately 850 stores by the end of the year. Customers bring their items to the Target Mobile counter for appraisal, which can range from a few dollars up to more than $200. At the beginning of the year Target began offering a nationwide TV delivery and installation service.

Tech services and product installation go a long way toward addressing the issue of customer satisfaction and minimizing returns which directly correlate to the increasing sophistication and complexity associated with purchasing and installing a television.Frankly, the upgrades to Target’s electronics offerings and services are overdue. The company had slipped in recent years, especially relative to a company like Best Buy, but even compared with Walmart where considerable emphasis had been placed on upgrading the branded product offering and an improved customer experience.

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Former Sears exec named EVP A&P

BY CSA STAFF

MONTVALE, N.J. A&P has announced the appointment of Tom O’Boyle to the new position of EVP, effective immediately. In this role, Tom will be responsible for leading the merchandising, marketing, supply and logistics departments to develop a cohesive synergy between these critical functions, reporting to president and CEO Sam Martin.

Martin said, “Tom is an expert merchant with a proven track record of aligning merchandising offers with exciting marketing programs to meet customers’ needs. His appointment completes my dynamic executive management team which will lead our Company’s turnaround initiative.”

Prior to joining the A&P, O’Boyle was prresident and SVP food and drug for Sears. Before that, he was SVP merchandising and marketing for Albertson’s.

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