ECOMMERCE

drugstore.com Invests in Internet Service

BY CSA STAFF

Bozeman, Mont., In an effort to optimize self-service, drugstore.com announced a partnership with RightNow Technologies. RightNow’s advanced technology should be a boon to drugstore.com’s multiple Web sites, which include drugstore.com, beauty.com and visiondirect.com.

RightNow’s technologies specialize in self-service, something valued by drugstore.com and other on-line providers of health, beauty and pharmacy products. The new joint venture between drugstore.com and RightNow will focus on the retailer’s contact center and customer service.

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E.Ako says:
Mar-24-2013 07:46 am

It is nice that drugstores
It is nice that drugstores engage in internet services, it will make their work easily. Easy to track records and to know more. - Rich Von Alvensleben

E.Ako says:
Mar-24-2013 07:46 am

It is nice that drugstores engage in internet services, it will make their work easily. Easy to track records and to know more. - Rich Von Alvensleben

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Radio Shack Ordered by Judge to Pay Overtime

BY CSA STAFF

Fort Worth, Texas, In a ruling in Chicago, a federal judge has ruled that several hundred RadioShack Corp. store managers are entitled to overtime pay. A class-action lawsuit was filed in 2003 against the Fort Worth, Texas-based electronics retailer, alleging that employees classified as exempt from overtime pay were, in fact, not exempt.

Even with this current ruling, the case is far from over. Another suit, also involving overtime nonpayment allegations, is pending, and an attorney for the plaintiff group said the number being carved out is “in the hundreds” and the amount due them is “in the millions.”

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Starbucks CEO Sees Health-Care Crisis

BY CSA STAFF

Seattle, Starbucks expects to spend more than $200 million this year for health care for its 80,000 U.S. employees, more than the total amount it spends on the raw materials or green coffee it buys from Africa, Indonesia, and other countries, according to a report in the Thursday edition of The Seattle Times. Starbucks has been widely heralded for its policy of providing health-care coverage to employees who work at least 20 hours a week.

Starbucks CEO Howard Schultz made the comments in a meeting with Sen. Patty Murray and Rep. Adam Smith in Washington, D.C. He and other executives, including Costco CEO Jim Sinegal, were in the nation’s capital to attend a health-care summit. Schultz said his company has faced double-digit increases in insurance costs each of the past four years.

“It’s completely nonsustainable,” he said, in remarks quoted in the newspaper.

Schultz and the other executives are looking to bring attention to what they believe is a growing crisis threatening U.S. businesses. The Starbucks chief executive did not endorse any specific legislation, but he reaffirmed his belief that every American should have access to health insurance.

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