OPERATIONS

Duane Reade debuts first mobile app

BY Katherine Boccaccio

New York — Drugstore operator Duane Reade announced Wednesday the launch of its first mobile application for iOS devices.

The app, free in the iTunes store, is intended to facilitate and customer access to Duane Reade’s pharmacy services, photo printers, prescription refills, Balance Rewards offers, account information and in-store maps.

Duane Reade also announced that it has expanded its digital and social media initiatives to include comprehensive retail social amplification programs, largely credited for the company’s Twitter community growth from 15,000 to 390,000+ followers in seven months.

“The … unveiling of the Duane Reade branded retail mobile application reinforces our commitment to be relevant on digital mediums where our customers are dedicating most of their time today,” said Calvin Peters, online/PR manager for Duane Reade. Peters said the mobile application framework is based on parent company Walgreens mobile app.

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American Eagle Outfitters names former Guess exec as Asia Pacific head

BY Katherine Boccaccio

Pittsburgh — American Eagle Outfitters said Wednesday it has named Kitty Yung to the position of EVP/president of Asia Pacific, charged with supporting the chain’s global geographic and channel growth “while aligning with our strategic plan of fortifying core assets, growing North America and transforming to a global omni-channel competitor …,” said Robert Hanson, CEO.

Yung was previously president, Asia Pacific at Guess Inc., growing the business to over 200 stores in Greater China, and is expected to be instrumental in the expansion of AEO’s brands and company-operated stores across China.

The company also promoted Simon Nankervis to SVP, Americas and Global Country Licensing, putting him in charge of AEO’s U.S., Canada and Mexico stores, as well as real estate and country licensing.

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Morgan’s Foods taps Action Services Group for sign/exterior lighting services across six states

BY Staff Writer

Aston, Pa. — Action Services Group, a national retail and commercial lighting, sign and electrical maintenance and service company announced a service agreement with Morgan’s Foods Inc., operator of KFC, Taco Bell, Pizza Hut Express and A&W restaurants under franchises licenses, to perform sign and exterior lighting service and maintenance for 73 of their franchise units.

The agreement covers on-demand sign and exterior lighting maintenance and repair services for the 73 units located throughout Ohio, Pennsylvania, New York, West Virginia, Missouri and Illinois.

In addition Action Services Group will provide annual sign and electrical inspection, annual sign cleaning of exterior store signs, and relamping signage and exterior fluorescent lighting once every two years.

Action Services Group provides lighting, sign and electrical maintenance services, re-lamping and LED retrofit services to retail store chains and restaurant chains, commercial building operators and educational and healthcare institutions across the United States and Canada. Using a proprietary, web based service management system, ServicePoint Solutions, Action Services Group stores and tracks all location asset data after the initial service call virtually eliminating return-trip service charges, tracks all product warranty information to maximize cost savings and measures each service call with a customer satisfaction survey at the site level.

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