OPERATIONS

Dunkin’ Brands adds two VPs to technology team

BY Staff Writer

Canton, Mass. — Dunkin’ Brands Group announced that David Starmer has joined Dunkin’ Brands as VP – IT, store systems, and Paul Zaher has joined the company as VP – IT, marketing systems. Both will report directly to Jack Clare, senior VP and CIO for Dunkin’ Brands.

Zaher joins Dunkin’ Brands from Express, where he directed e-commerce and other marketing systems.

Starmer joins Dunkin’ Brands from Papa Murphy’s International, where he directed in-store technology solutions.

"We are excited to welcome Paul Zaher and David Starmer to Dunkin’ Brands,” Clare said. “With their extensive technology expertise in retail environments, they will play key roles as we continue to expand our capabilities in pursuit of best-in-class technology services for our franchisees and consumers. As we continue to expand the presence of Dunkin’ Donuts and Baskin-Robbins around the world, making strategic technology investments and enhancing our team with proven leaders like Paul and David is a key part of our plan to accelerate the growth of our business and support our franchisees."

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Survey reveals business cost of bad restrooms

BY Marianne Wilson

Menomonee Falls, Wis. — An increasing majority of Americans (63%) report they have had a particularly unpleasant experience in a public restroom due to the condition of the facilities, according to a new survey by Bradley Corp., manufacturer of commercial restroom furnishings. That’s up from 51% one year ago, according to the company’s fifth annual national Healthy Hand Washing Survey.

For businesses, an unpleasant restroom experience creates negative perceptions. A majority (64%) of survey respondents say they’ll either think twice about patronizing the business or will never frequent it again. And 93% believe the condition of a workplace restroom is an indicator of how a company values its workforce.

The top restroom complaints were: bad smell (82%); toilets clogged/not flushed (73%) and overall appearance that’s dirty, unkempt or old (73%).

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OPERATIONS

Saks CEO to exit after Hudson’s Bay deal closes; chief merchant also leaving

BY Marianne Wilson

New York — Saks Inc. announced that its chairman and CEO, Stephen I. Sadove, along with the company’s president and chief merchant, Ronald L. Frasch, plan to leave the company following the closing of its acquisition by Canadian retailer Hudson’s Bay Co.

Donald Hess, lead director of Saks’ board of directors, commented: “Steve and Ron have been a great team over the last nine years. They are admired and respected throughout both the Company and the retail industry. Their leadership, strategic focus, collaboration, creativity, and enthusiasm for the business have molded Saks into an iconic omni-channel luxury retailer."

Sadove joined Saks’s management team in 2002 as vice chairman and was named COO in March 2004. He was named chairman CEO in 2006, and took on the additional title of chairman in 2007.

Frasch was named president and chief merchandising officer of Saks, in 2007. He joined the company in January 2004 and served in a non-executive role through November 2004 when he was named vice chairman and chief merchant.

The planned $2.4 billion acquisition of Saks has been approved by each company’s board of directors and is expected to close before the end of the calendar year. It remains subject to approval by Saks shareholders and customary closing conditions.

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