News

Einstein Noah Restaurant Group selects Service Management Group to drive sales and increase loyalty

BY CSA STAFF

Kansas City, Mo. — Einstein Noah Restaurant Group announces partnership with Service Management Group, a leading customer analytics agency focused on loyalty and service improvement, to increase customer loyalty and drive same-store sales.

Through this partnership Service Management will identify new business opportunities through customer analyses that integrate guest experience metrics with transaction data and Einstein restaurant attributes.

“After a thorough review of the customer experience category, we selected SMG. We are excited to utilize their analysis and insights to drive business forward,” said Brian Unger, executive VP operations, Einstein Noah Restaurant Group.

Einstein owns and operates Einstein Bros. Bagels, Noah’s Bagels and primarily franchises locations under the Manhattan Bagel brand.

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STORE SPACES

Reducing facilities maintenance and repair spend — CSA Webinar

BY CSA STAFF

New York CityChain Store Age will present a Webinar – “Facilities Dollars and Sense: Unlocking Substantial Maintenance and Repair Savings by Controlling All Components of Cost” — on Tuesday, May 10, 2011, at 2 p.m (EST).

The presentation, sponsored by First Service Networks, will discuss a new way of thinking that systematically analyzes, controls and manages each individual component of cost to deliver substantial savings on multi-site maintenance and repair spend.

Click here for more information.

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News

Supervalu looks to grow on multiple fronts

BY CSA STAFF

CHICAGO — Supervalu detailed its strategic plan to deliver profitable growth in the future for shareholders at an investor event May 3.

Commenting on the company’s plans, Supevalu CEO and president Craig Herkert said, “We are focused on acting as one company, working toward a common goal of delivering increased value to all of our customers and meeting their needs neighborhood by neighborhood.”

In a company press release, Supervalu said its senior management team discussed efforts to improve sales growth at the company’s traditional retail banners. In order to accomplish this, Supervalu said it would have to improve promotion of its value pricing, enhance such fresh offerings as locally grown produce, developing and maintaining a compelling collection of private brands, adjusting store assortment and format based on the needs of each neighborhood and improving the customer experience in stores and online.

One of Supervalu’s long-term goals is the national expansion of its Save-A-Lot banner. The company said it intends to grow this banner by160 new stores in fiscal 2012, keeping the company on track to reach its goal of building a network of more than 2,400 stores by 2015.

During the meeting, the company also announced the addition of the Save-A-Lot Today brand to its private brand program. The new Save-A-Lot Today brand is an opening price point line with most products priced under $1.

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