TECHNOLOGY

Electronics e-tailer expands global reach

BY By Deena M. Amato-McCoy

Newegg is making a push to reach even more customers.

The tech-focused retailer is extending its online global reach to dozens of countries in key parts of Asia Pacific, Europe, Latin America and the Middle East. Newegg’s expansion plan will ultimately help the retailer reach customers in a total of 50 countries, according to the company.

Newegg’s global expansion plan will begin as a beta test that will continually add local sellers. It will expand its breadth as country-specific merchandise selection adjusts to local demand. The plan was announced during Newegg Seller Day — an event that educates aspiring e-commerce sellers about how to sell cross-border.

International customers will be identified via their IP addresses and will be automatically directed to the appropriate country-specific Newegg storefront. A pull-down menu also gives customers the option of self-selecting their country of choice.

Country-specific sites will remain in English during the beta phase, however Newegg’s international customers will have access to native-language customer support. Telephone support will be available in 10 languages, and the company plans to expand multi-lingual support based on customer needs.

Foreign language chat support will also be available in a subset of these languages. Customers will also be able to transfer directly to telephone support when a particular language is not offered via Newegg’s chat support platform, according to the retailer.

Newegg’s sellers will also benefit from the company’s increasing international reach, as they gain access to new customers around the world. The e-retailer also has a portfolio of services that will enable sellers to operate internationally, including shipping and customer service options wherever Newegg operates.

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TECHNOLOGY

Who is cheaper: Costco or Amazon?

BY CSA STAFF

A new market study finds that Costco Wholesale Club's online prices are lower than Amazon's — and not by an insignificant amount.

A BMO Capital Markets report found that prices on Costco's web site for national brands are 19% lower than those on Amazon.com, MarketWatch reported. BMO compared pricing on 54 item basket.

BMO analysts believe Costco is positioning itself to capitalize on the "big opportunity" that it has online, according to the report.

To read more, click here.

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TECHNOLOGY

Amazon re-launches Dash Wand — with new feature

BY By Deena M. Amato-McCoy

Amazon is giving its Dash Wand a makeover — make that a “voice over.”

The online giant has upgraded its Amazon Dash Wand with its artificial intelligence-based Alexa functionality. Extending Amazon’s signature virtual assistant Alexa beyond the Echo home speaker offering, the Dash Wand is described as the smallest and most inexpensive Alexa-enabled device, according to Geek Wire.

The Amazon Dash mobile ordering device was first introduced in 2014. Amazon shoppers used the Wi-Fi-enabled kitchen assistant to scan item barcodes — a move that automatically created electronic shopping lists on Amazon’s web site. An embedded microphone also supported a voice-based search across more than 1 million items for sale on AmazonFresh and amazon.com.

The new gadget replaces the original Dash Wand, which is no longer available. Amazon Prime members can still scan item barcodes with the new version, or they can utilize Alexa and speak their orders into the device. The Dash Wand also helps users find recipes, convert cups to ounces, buy and reorder essentials, and find nearby restaurants among other functions, according to Amazon.

The Dash Wand is $20, but shoppers get a $20 credit for their next purchase made using the device. Customers that purchase the unit also get to try AmazonFresh free for 90 days. This service is normally $14.99.

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